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- Tasks: Supervise and train catering staff while ensuring exceptional guest experiences.
- Company: Join BaxterStorey, a leader in hospitality excellence with a supportive culture.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke development training.
- Why this job: Be part of a food revolution and create unforgettable moments for guests.
- Qualifications: Previous leadership experience in hospitality and a passion for customer service.
- Other info: Embrace growth in a diverse environment that values creativity and collaboration.
The predicted salary is between 22740 - 31620 £ per year.
Company Description
Salary: £27,300 per year
Benefits:
- 28 Days holiday inclusive of bank holidays
- Birthday additional holiday
- 3 days volunteering days
- 3 days grandparent leave
- 24 week’s enhanced maternity leave
- Secondary career leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke development training
- Pension and life insurance
- Discounts available from Perkbox app, from high street shops to holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Every interaction is an opportunity to create a lasting impression, and we’re looking for individuals who strive to exceed expectations at every turn. Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.
As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and providing ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself. If you are someone who thrives on delivering extraordinary experiences, loves to create a harmonious and collaborative atmosphere, we would love to hear from you!
Job Description
- Supervision and Training: recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control: monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management: coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service: foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications
- Previous leadership experience within the hospitality industry
- Have a contagious passion for food and customer service
- You draw satisfaction from supervising, training, and supporting a team
- Understanding of delegation skills
- Excellent organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Duty Manager in Chichester employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Chichester
✨Tip Number 1
Get to know the company culture! Before your interview, check out BaxterStorey's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your people skills! As a Duty Manager, you'll be all about creating memorable experiences. Think of examples from your past roles where you've gone above and beyond for customers or supported your team. This will help you shine during those crucial interview moments.
✨Tip Number 3
Be ready to showcase your leadership style! BaxterStorey is looking for someone who can train and motivate a team. Prepare to discuss how you’ve successfully led teams in the past and how you plan to inspire your future colleagues.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about the training opportunities and career development at BaxterStorey. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
We think you need these skills to ace Duty Manager in Chichester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for hospitality shine through! Share specific examples of how you've gone above and beyond to create memorable experiences for guests.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can contribute to our team!
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language and avoid jargon. We appreciate effective communication, so make sure your message comes across loud and clear!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the BaxterStorey family!
How to prepare for a job interview at BaxterStorey
✨Know Your Stuff
Before the interview, make sure you understand BaxterStorey's values and mission. Familiarise yourself with their approach to hospitality and customer service. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully trained and supervised teams in the past. Highlight any specific challenges you faced and how you overcame them to maintain high performance.
✨Emphasise Customer Service Excellence
BaxterStorey is all about creating unforgettable guest experiences. Be ready to discuss how you've handled customer inquiries or complaints in previous roles. Share stories that showcase your ability to foster positive relationships and exceed customer expectations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest and enthusiasm for the role. Consider asking about the team dynamics, training opportunities, or how they measure success in the Duty Manager position. It’s a great way to engage and leave a lasting impression.
