At a Glance
- Tasks: Lead a dynamic team to deliver exceptional hospitality and service during the night shift.
- Company: Join BaxterStorey, a trailblazer in the hospitality industry with a focus on inclusivity.
- Benefits: Enjoy 28 days annual leave, free meals, and bespoke training opportunities.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
- Why this job: Make a real impact by inspiring your team and creating unforgettable experiences.
- Qualifications: Experience in hospitality management and a passion for customer service are essential.
The predicted salary is between 27000 - 29000 £ per year.
Location: Airbus Broughton
Salary: between 27-29k per Annum
Benefits:
- 28 days annual leave per year (including bank holidays)
- Plus your birthday off as a paid day
- 3 volunteering days
- 3 days grandparent leave
- 26 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Life insurance
- Discounts available on our internal app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Job Description:
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a night shift manager who motivates their team to exceed expectations at every turn.
As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!
Responsibilities:
- Supporting the day-to-day operations of the location, including recruiting and selecting employees that meet the needs of the location and BaxterStorey.
- Assessing employee performance, recognising potential, and meeting their training needs as appropriate.
- Holding regular team meetings to communicate targets, required standards, company, and client information; collaborating and supporting with the location General Manager to prepare budgets, maintain food costs, and maximise commercial opportunities.
- Supporting the General Manager in developing and evolving client services at the location, regularly making adjustments and improvements as needed.
- Providing prompt and efficient customer service while consistently exceeding expectations; monitoring customer feedback and producing an action plan based on the results.
- Ensuring all food is presented and served in line within BaxterStorey's standards, using innovation in the method and style of presentation and food service.
- Assisting with recruiting appropriately skilled employees, assessing their performance, meeting their training needs including supporting on managing any poor performance.
- Supporting the General Manager in daily/weekly financial bookwork.
- Meeting statutory and company requirements in Health and Safety, Food Safety, and environmental legislation and procedures.
- To consistently look at ways of maximising income through effective purchasing from nominated suppliers and creative merchandising.
- Maintain and help deliver budgetary records and ensure that all budgets are adhered to.
- Support to complete stock takes on a monthly basis and evaluate and calculate the cost of sales results.
- Support in conducting Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the company manual.
- Liaise and support with your team members and ensure best practices are adhered to.
Qualifications:
- Have experience as a supervisor or assistant manager within a hospitality environment, ideally retail.
- Experience in creating a thriving and successful working environment.
- Possess excellent supervisory and communication skills.
- Good delegation and influencing skills.
- Able to demonstrate team development skills.
- Have the ability to display a real passion for food and customer service.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (EDI) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality. Join us and bring your unique perspective to our team.
Night Shift Manager in Chester employer: BaxterStorey
At BaxterStorey, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment that fosters personal and professional growth. As a Night Shift Manager at our Airbus Broughton location, you will enjoy a range of benefits including generous annual leave, bespoke training opportunities, and a strong emphasis on work-life balance, all while being part of a team that values diversity and strives to create unforgettable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Night Shift Manager in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Night Shift Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research BaxterStorey and their values, especially around hospitality and team motivation. Be ready to share examples of how you've led teams and exceeded customer expectations in your previous roles.
✨Tip Number 3
Show off your passion for food and service! During interviews, talk about your love for creating exceptional experiences and how you inspire your team to do the same. This will resonate with BaxterStorey's commitment to genuine hospitality.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at BaxterStorey and contributing to their inclusive culture.
We think you need these skills to ace Night Shift Manager in Chester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! Share specific examples of how you've motivated teams or created memorable experiences in previous roles. We want to see that you genuinely care about delivering exceptional service.
Tailor Your CV:Make sure your CV is tailored to the Night Shift Manager role. Highlight relevant experience in hospitality and any supervisory roles you've held. We love seeing how your skills align with what we're looking for, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications and experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at BaxterStorey!
How to prepare for a job interview at BaxterStorey
✨Know the Company Inside Out
Before your interview, take some time to research BaxterStorey and their values. Understand their commitment to hospitality and how they support their employees. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Night Shift Manager, you'll need to motivate and lead a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Highlight your ability to inspire others and create a positive working environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to handle difficult situations or exceed customer expectations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how BaxterStorey measures success in their night shift operations. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
