At a Glance
- Tasks: Support daily café operations, deliver excellent customer service, and maintain a welcoming environment.
- Company: Join BaxterStorey, a leader in the hospitality industry with a focus on exceptional experiences.
- Benefits: Enjoy 28 days holiday, free meals, training opportunities, and discounts on high street shops.
- Other info: Flexible hours, supportive environment, and opportunities for career development.
- Why this job: Be part of a collaborative team that values your growth and celebrates diversity.
- Qualifications: Friendly attitude, strong customer service skills, and willingness to learn.
The predicted salary is between 12.71 - 12.71 £ per hour.
Company Description
Part Time: 16 hours per week (Monday, Wednesday, Friday)
Salary: 12.71 per hour overtime when available
Location: Congleton
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 week's enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you.
At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a General Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a General Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!
Job Description
You will support the day-to-day running of our caf /food service, primarily working on the till and within the front-of-house area. This is a customer-facing role where delivering excellent service and maintaining a clean, welcoming, and well-presented environment are key. You will take pride in the look and feel of the space-ensuring displays are well stocked, tables are clean, and standards are consistently maintained. The role requires someone proactive who can use their initiative to identify tasks, particularly during quieter periods. You will work as part of a supportive team, contributing positively to a collaborative and respectful environment where colleagues with different working styles are valued.
Key Areas of Responsibility:
- Operate the till and handle transactions accurately and efficiently
- Provide a high standard of customer service at all times
- Maintain the cleanliness and presentation of the front-of-house area
- Clean and clear tables promptly to ensure a tidy, welcoming environment
- Take initiative to replenish stock (e.g. confectionery, drinks, snacks) and maintain attractive displays
- Assist with opening duties to prepare the area for service
- Wash cups, pots, crockery, and utensils in line with hygiene standards
- Support light food preparation and service when required
- Monitor stock levels and report shortages
- Work collaboratively with colleagues, contributing to a supportive and inclusive team environment
- Follow all food hygiene, health & safety, and cleanliness standards
- Make productive use of quieter periods to maintain high standards throughout
- Embrace and actively participate in the Zero Harm culture
Our Ideal candidate will have the following characteristics, in line with our values:
- Ability to work as part of a team
- A flexible approach to working hours
- Supportive and collaborative attitude
- Willingness to learn on the job
- Honest and trustworthy
- Strong attention to detail with a proactive approach to hygiene and safety
- Holds Food Safety Level 2 (or willingness to achieve upon appointment)
Skills / Knowledge / Experience Required:
- Friendly and approachable, with strong customer service skills
- Confidence in using or learning EPOS/till systems
- Good communication skills with both customers and colleagues
- Able to work independently and as part of a team
- Strong attention to detail, particularly in cleanliness and presentation
- Ability to prioritise tasks and stay productive during quieter periods
- Proactive, with a willingness to take initiative
Qualifications
- Food Safety Level 2 Certificate (required or willingness to achieve within probation period)
- Basic Food Hygiene and Health & Safety awareness (desirable)
- Allergen awareness training (desirable)
- GCSEs (or equivalent), including English and Maths (desirable)
- Relevant on-the-job training or experience in a catering or hospitality environment (desirable)
- Basic IT skills to operate EPOS/cashless till systems (desirable)
Additional Information
For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'. Join us and bring your unique perspective to our team.
Locations
General Catering Assistant - Congleton employer: BaxterStorey
BaxterStorey is an exceptional employer that prioritises the well-being and development of its team members in Congleton. With a strong focus on inclusivity, ongoing training, and a supportive work culture, employees enjoy a range of benefits including generous holiday allowances, free meals on shift, and opportunities for personal growth through apprenticeships. Join us to be part of a collaborative environment where your contributions are valued and celebrated, making every day a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land General Catering Assistant - Congleton
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at BaxterStorey and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace General Catering Assistant - Congleton
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at BaxterStorey that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at BaxterStorey.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at BaxterStorey get a sense of who you are beyond your experience!
How to prepare for a job interview at BaxterStorey
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at BaxterStorey and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
