At a Glance
- Tasks: Lead a dynamic team in delivering exceptional hospitality experiences.
- Company: Join BaxterStorey, a trailblazer in the hospitality industry.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Be part of an inclusive team that celebrates diversity and creativity.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in hospitality management and a passion for customer service.
The predicted salary is between 29000 - 29000 £ per year.
Company Description
Location: Airbus Broughton
Salary: between 27 - 29k per annum
Benefits:
- 28 Days holiday per year
- Plus your birthday off as a paid day
- 3 volunteering days
- 3 days grandparent leave
- 26 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Life insurance
- Discounts available on our internal app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you.
At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Deputy manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a Deputy manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!
Job Description
- Supporting the day-to-day operations of the location, including recruiting and selecting employees that meet the needs of the location and BaxterStorey
- Assessing employee performance, recognising potential, and meeting their training needs as appropriate
- Holding regular team meetings to communicate targets, required standards, company, and client information
- Collaborating and supporting with the location General Manager to prepare budgets, maintain food costs, and maximise commercial opportunities
- Supporting the General Manager in developing and evolving client services at the location, regularly making adjustments and improvements as needed
- Providing prompt and efficient customer service while consistently exceeding expectations
- Monitoring customer feedback and producing an action plan based on the results
- Ensuring all food is presented and served in line within BaxterStorey's standards, using innovation in the method and style of presentation and food service
- Assisting with recruiting appropriately skilled employees, assessing their performance, meeting their training needs including supporting on managing any poor performance
- Supporting the General Manager in daily/weekly financial bookwork
- Meeting statutory and company requirements in Health and Safety, Food Safety, and environmental legislation and procedures
- To consistently look at ways of maximising income through effective purchasing from nominated suppliers and creative merchandising
- Maintain and help deliver budgetary records and ensure that all budgets are adhered to
- Support to complete stock takes on a monthly basis and evaluate and calculate the cost of sales results
- Support in conducting Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the company manual
- Liaise and support with your team members and ensure best practices are adhered to
Qualifications
- Have experience as a supervisor or assistant manager within a hospitality environment, ideally retail
- Experience in creating a thriving and successful working environment
- Possess excellent supervisory and communication skills
- Good delegation and influencing skills
- Able to demonstrate team development skills
- Have the ability to display a real passion for food and customer service
Additional Information
For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'. Join us and bring your unique perspective to our team.
Locations
Deputy manager - Chester employer: BaxterStorey
BaxterStorey is an exceptional employer that prioritises the well-being and development of its team members, offering a supportive and inclusive work culture in Chester. With generous benefits such as 28 days of holiday plus your birthday off, bespoke training opportunities, and a commitment to work-life balance, employees are empowered to thrive both personally and professionally. Join us to be part of a dynamic team that values creativity, collaboration, and a passion for delivering outstanding hospitality experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy manager - Chester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BaxterStorey. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BaxterStorey
Don't be shy about reaching out to BaxterStorey directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy manager - Chester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BaxterStorey and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BaxterStorey
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
