At a Glance
- Tasks: Lead a dynamic team in delivering exceptional hospitality experiences.
- Company: Join BaxterStorey, a trailblazer in the hospitality industry.
- Benefits: Enjoy competitive salary, free meals, and generous holiday leave.
- Other info: Be part of an inclusive team that celebrates diversity and creativity.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in hospitality management and a passion for customer service.
The predicted salary is between 25800 - 36300 £ per year.
Company: BaxterStorey
Location: BAE Rochester
Salary: 30,800
Benefits:
- 20 Days holiday to increase to 23 after 5 years service
- Plus your birthday off as a paid day
- 3 volunteering days
- 3 days grandparent leave
- 26 weeks enhanced maternity leave
- Secondary carer leave
- Wedding / commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Life insurance
- Discounts available on our internal app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you.
At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for an Assistant Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are an Assistant Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!
Job Description:
- Supporting the day-to-day operations of the location, including recruiting and selecting employees that meet the needs of the location and BaxterStorey.
- Assessing employee performance, recognising potential, and meeting their training needs as appropriate.
- Supporting the General Manager in developing and evolving client services at the location, regularly making adjustments and improvements as needed.
- Providing prompt and efficient customer service while consistently exceeding expectations.
- Monitoring customer feedback and producing an action plan based on the results.
- Ensuring all food is presented and served in line within BaxterStorey’s standards, using innovation in the method and style of presentation and food service.
- Meeting statutory and company requirements in Health and Safety, Food Safety, and environmental legislation and procedures.
- To consistently look at ways of maximising income through effective purchasing from nominated suppliers and creative merchandising.
Qualifications:
- Have experience as a supervisor or assistant manager within a hospitality environment.
- Experience in creating a thriving and successful working environment.
- Possess excellent supervisory and communication skills.
- Good delegation and influencing skills.
- Able to demonstrate team development skills.
- Have the ability to display a real passion for food and customer service.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'. Join us and bring your unique perspective to our team.
Assistant Manager - Catering & Hospitality - Chatham employer: BaxterStorey
At BaxterStorey, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in Chatham. With a strong commitment to employee development, we offer bespoke training opportunities, generous benefits including enhanced leave policies, and a supportive environment that encourages personal growth and work-life balance. Join us to be part of a team that values creativity, collaboration, and the pursuit of excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Catering & Hospitality - Chatham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on that perfect Assistant Manager role at BaxterStorey.
✨Tip Number 2
Get social! Follow BaxterStorey on social media and engage with their posts. This shows your interest and can help you stand out when they see your enthusiasm for their brand.
✨Tip Number 3
Prepare for the interview by practising common questions related to team motivation and customer service. We want to hear how you can inspire a harmonious team and deliver exceptional experiences!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the BaxterStorey family and contributing to our hospitality legacy.
We think you need these skills to ace Assistant Manager - Catering & Hospitality - Chatham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see how you can motivate a team and create unforgettable experiences. Share specific examples that highlight your enthusiasm and commitment to exceptional service.
Tailor Your CV:Make sure your CV is tailored to the Assistant Manager role. Highlight your relevant experience in hospitality, especially any supervisory roles. We love seeing how you've created thriving environments and developed teams, so don’t hold back!
Be Authentic:We value individuality, so be yourself in your application! Use your own voice and style to convey who you are. This helps us get a sense of your personality and how you might fit into our vibrant team culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at BaxterStorey. We can’t wait to hear from you!
How to prepare for a job interview at BaxterStorey
✨Know Your Stuff
Before the interview, make sure you understand BaxterStorey's values and what they stand for. Familiarise yourself with their approach to hospitality and customer service. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to motivate and inspire your team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight your communication and delegation skills, as these are crucial in a hospitality environment.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like dealing with difficult customers or managing staff performance. Think of scenarios where you’ve made a positive impact and be ready to discuss your thought process and the outcomes.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the company and the role. You might ask about their training programmes or how they support employee development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
