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- Tasks: Lead a dynamic team to deliver exceptional catering services at Tottenham Hotspur Training Ground.
- Company: Join BaxterStorey, a leader in hospitality, known for creating unforgettable experiences.
- Benefits: Enjoy 28 days holiday, free meals, and discounts on high street shops through Perkbox.
- Why this job: Be part of a supportive, inclusive culture that values growth and celebrates diversity.
- Qualifications: Strong English skills, computer literacy, and a passion for excellent customer service required.
- Other info: Opportunities for apprenticeships and bespoke training available for all experience levels.
The predicted salary is between 24800 - 34800 £ per year.
5 days a week, weekend work required. 40 hours a week. Enfield - North London
Benefits:
- 28 Days holiday including bank holidays plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary career leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? If yes, then this is the role for you.
As Supervisor, you would be working closely with the Assistant Manager based on site in one of our iconic venues, supporting the operations team, talented chefs and target driven sales people to deliver flawless service and exceptional food and drinks. The Supervisor will build strong relationships with their clients, understanding a brief and executing every detail with continuous quality and a human touch.
Key Responsibilities:
- Play an integral role in the successful delivery of catering across the site
- To train or provide training to the staff to ensure they operate in accordance with the department’s standards including any casual labour that may be required
- To monitor daily, the standards achieved in your department and report to your line managers any areas of concern
- To liaise with key people in all necessary areas (kitchen, events, reception, etc.) of the business to ensure the provision of food and service is consistent and in line with menu/standards pre-agreed
- To deal effectively and courteously with customer complaints, and to refer all complaints to the line manager, if necessary
- To carry out regular checks of the events areas for maintenance, housekeeping and other health and safety issues
- Report to the line manager
- To ensure in-house accounting policies are adhered to and monitor food and beverage control, including performing stock take
- Responsible for monitoring staff time sheets are filled correctly
Qualifications:
- Must have a good command of English language both written and verbally
- Must be computer literate
- Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service
- Supporting and training our teams, leading from the front to make sure everyone can excel in their role
- Excellent product knowledge (food/beverage)
- Leads by example by always acting professional
- Excellent communication skills
- Takes the initiative
- Excellent time management
- Supportive / Team player
- Strong presentation skills
- Excellent customer care skills
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees.
Catering Supervisor - Tottenham Hotspur Training Ground employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Supervisor - Tottenham Hotspur Training Ground
✨Tip Number 1
Familiarise yourself with the values and mission of BaxterStorey. They emphasise creativity, collaboration, and a positive attitude. Show how your personal values align with theirs during any conversations or interviews.
✨Tip Number 2
Highlight your experience in training and supporting teams. As a Catering Supervisor, you'll need to demonstrate your ability to lead and develop staff, so be ready to share specific examples of how you've done this in the past.
✨Tip Number 3
Prepare to discuss your approach to customer service. Since the role involves dealing with customer complaints and ensuring high standards, think of scenarios where you successfully resolved issues or improved service quality.
✨Tip Number 4
Network within the hospitality industry, especially with those who have worked at BaxterStorey or similar venues. Personal connections can provide valuable insights and potentially give you an edge in the application process.
We think you need these skills to ace Catering Supervisor - Tottenham Hotspur Training Ground
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in catering and supervisory roles. Emphasise skills such as team leadership, customer service, and any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to deliver exceptional service. Mention how your values align with BaxterStorey's commitment to inclusivity and continuous improvement.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as excellent communication, time management, and the ability to train and support a team. Use specific examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at BaxterStorey
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create exceptional experiences for customers in previous roles.
✨Demonstrate Leadership Skills
As a Catering Supervisor, you'll need to lead by example. Be prepared to discuss your experience in training and supporting team members, and how you foster a collaborative environment that encourages growth and excellence.
✨Know the Company Values
Familiarise yourself with BaxterStorey's values, such as being visionary and creatively collaborative. During the interview, relate your personal values and experiences to these principles to show you're a great fit for their culture.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like customer complaints or staff training. Think through your responses in advance, using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.