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- Tasks: Lead and inspire a team to deliver exceptional hospitality experiences.
- Company: Join BaxterStorey, a trailblazer in the hospitality industry.
- Benefits: Enjoy 35 days holiday, free meals, and bespoke training opportunities.
- Why this job: Make a real impact in a supportive and inclusive environment.
- Qualifications: Experience in hospitality and a passion for food and service.
- Other info: Be part of a diverse team committed to excellence and innovation.
The predicted salary is between 60000 - 84000 £ per year.
Company Description
Location: Covering the M40 corridor (Oxford to Birmingham) and London
Salary: £60,000 per annum plus bonus + car / car allowance
Benefits:
- 35 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance x 3
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you.
At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for an Operations Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are an Operations Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!
Job Description:
- Supporting our leading B&I clients within the regions across South, London & Midlands
- Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
- Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
- Continually look to develop your team through mentoring, training, recognition, and empowerment
- Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
- Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance
Qualifications:
- Recent background in hospitality / contract catering operations
- Experience of working within high end corporate clients
- Have a contagious passion for food and customer service
- You draw satisfaction from managing, training, and supporting a team
- Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
- Excellent delegation and influencing skills
- Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
- Meticulous organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Excellent strategic thinking and critical reasoning skills
- Works according to the BaxterStorey core values
Additional Information:
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.
Operations Manager in Birmingham employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their mission. This will help you stand out as someone who truly gets what they’re all about.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable talking about your achievements and how you can contribute to the team. The more you rehearse, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at BaxterStorey.
We think you need these skills to ace Operations Manager in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how you can inspire and motivate a team to deliver exceptional service. Share specific examples that highlight your enthusiasm and commitment to creating unforgettable experiences.
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'collaborative relationships' and 'mentoring', to show that you understand what we’re looking for. This helps us see how you fit into our vision at BaxterStorey.
Be Clear and Concise: We appreciate clarity in communication, so keep your application straightforward and to the point. Highlight your relevant experience and skills without rambling. A well-structured application makes it easier for us to see your potential!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at BaxterStorey!
How to prepare for a job interview at BaxterStorey
✨Know Your Stuff
Before the interview, dive deep into BaxterStorey's values and mission. Understand their approach to hospitality and how they create exceptional experiences. This will help you align your answers with what they truly value.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to inspire and lead a team. Prepare examples of how you've motivated teams in the past, tackled challenges, and achieved results. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to the role, such as Health and Safety, Financial performance, and Customer Satisfaction. Be prepared to discuss how you've managed these in previous roles and how you plan to achieve them at BaxterStorey.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about their training and development opportunities or how they foster a culture of excellence. This shows your genuine interest in the role and the company.