At a Glance
- Tasks: Lead a dynamic catering team to deliver exceptional service and unforgettable experiences.
- Company: Join BaxterStorey, a trailblazer in the hospitality industry with a focus on inclusivity.
- Benefits: Enjoy 28 days holiday, free meals, training opportunities, and discounts on high street shops.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
- Why this job: Be part of a food revolution and create lasting impressions for clients and guests.
- Qualifications: Passion for food, customer service experience, and strong organisational skills are essential.
The predicted salary is between 32000 - 32000 € per year.
Company Description
Location: PwC Merchant Square
Salary: 32000
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 week’s enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you.
At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Service Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a Service Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!
Job Description
- Supervision and Training: recruit, train, and supervise catering team, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control: monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management: coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service: foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications:
- Previous experience commensurate with role
- Have a contagious passion for food and customer service
- You draw satisfaction from supervising, training, and supporting a team
- Understanding of delegation and influencing skills
- Excellent organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Works according to the BaxterStorey core values
Additional Information:
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are up‑beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.
Service Supervisor in Belfast employer: BaxterStorey
At BaxterStorey, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and personal growth. Located in the heart of Merchant Square, our Service Supervisor role comes with a comprehensive benefits package, including generous holiday allowances, bespoke training opportunities, and a commitment to work-life balance, ensuring you thrive both personally and professionally. Join us in creating unforgettable experiences while being part of a team that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching BaxterStorey and understanding their values. Be ready to discuss how your experience aligns with their mission of delivering exceptional service and creating unforgettable moments.
✨Tip Number 3
Showcase your passion for food and customer service during interviews. Share specific examples of how you've supervised teams or improved service quality in previous roles to demonstrate your fit for the Service Supervisor position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at BaxterStorey.
We think you need these skills to ace Service Supervisor in Belfast
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for hospitality shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional service and creating unforgettable experiences.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the Service Supervisor role. Use keywords from the job description to show us you understand what we’re looking for and how you fit into our vision.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share specific examples of how you’ve supervised or trained teams in the past, and how you’ve handled challenges with a solution-oriented mindset.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at BaxterStorey
✨Know the Company Inside Out
Before your interview, take some time to research BaxterStorey and their values. Understand their commitment to exceptional service and how they support their team. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Service Supervisor, you'll be expected to lead and inspire your team. Prepare examples from your past experiences where you've successfully trained or supervised others. Highlight your ability to set clear expectations and provide constructive feedback.
✨Demonstrate Your Customer Service Passion
BaxterStorey values a passion for food and customer service. Be ready to discuss specific instances where you've gone above and beyond to ensure customer satisfaction. This could include handling special requests or resolving issues promptly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This shows that you're engaged and serious about the position. You might ask about their training programmes or how they foster a collaborative environment.
