Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a vibrant retail catering team and drive sales while ensuring top-notch customer service.
- Company: Join BaxterStorey, a forward-thinking company committed to inclusivity and employee growth.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Why this job: Make a real impact in a dynamic environment with excellent career progression.
- Qualifications: Experience in retail or hospitality management with strong leadership skills.
- Other info: Be part of a diverse team that values individuality and promotes equity.
The predicted salary is between 36000 - 36000 £ per year.
Location: Hampstead Road, London, United Kingdom
Salary: up to £36,000 per year
Benefits:
- 28 days holiday including bank holidays
- Birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
We are seeking an experienced and professional Assistant Manager – Retail Catering to join BaxterStorey in London, United Kingdom. As Retail Manager, you will lead a dynamic retail operation, driving sales performance while maintaining exceptional customer service standards. You will be responsible for managing day-to-day retail activities, overseeing the team, and ensuring the smooth operation of all retail areas.
Responsibilities:
- Manage inventory levels, conduct stock takes, and implement effective stock control systems to minimise wastage and shrinkage.
- Drive sales performance through visual merchandising, promotional activities and customer engagement strategies.
- Maintain high standards of customer service, ensuring a welcoming and professional retail environment.
- Monitor and analyse sales data, identifying trends and opportunities to improve profitability.
- Ensure compliance with health and safety regulations, company policies and food hygiene standards where applicable.
- Conduct staff inductions, training and appraisals to support team development and career progression.
- Manage budgets and control costs whilst maintaining service quality.
- Liaise with head office and other departments to ensure effective communication and operational alignment.
- Address customer complaints and concerns professionally, resolving issues to maintain customer satisfaction.
Qualifications:
- Proven experience in retail or hospitality management in a fast paced, customer focused environment.
- Strong leadership skills, ability to motivate, coach and develop diverse teams.
- Strong understanding of retail operations (purchasing, stock control, ordering accuracy, merchandising, product rotation, sales forecasting).
- Experience working with financial targets, analysing sales data, monitoring KPIs and supporting budget management.
- Excellent organisational skills.
- Proficiency with POS systems, digital menus and retail management platforms.
- Strong communication skills.
- Ability to identify opportunities to enhance the customer experience.
- Knowledge of health & safety, food safety and due diligence procedures.
- Strong analytical mindset with ability to interpret performance data and act decisively.
Desirable:
- Experience in contract catering or food retail environments.
- Visual merchandising expertise.
- Experience managing budgets and controlling operational costs.
- Problem solving and resilience in challenging situations.
- Experience with staff scheduling and workforce planning.
- Knowledge of promotional planning, pricing, menu development and menu performance analysis.
Equality, Diversity and Inclusion Statement: BaxterStorey is proud to be an inclusive employer and welcomes applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aims for a workforce that is truly representative of society, ensuring that each employee feels respected and can give their best. We have set an ambition to set the standard and be recognised for having the most inclusive culture in hospitality.
Assistant Manager - Retail Catering employer: BaxterStorey
Contact Detail:
BaxterStorey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Retail Catering
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and catering industry. Attend events, join relevant groups on social media, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their values and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your interview skills with a friend or family member. Run through common questions and get feedback on your responses. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Manager - Retail Catering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role. Highlight your experience in retail or hospitality management, focusing on leadership skills and customer service excellence. We want to see how you can drive sales and manage a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail catering and how your skills align with our needs. Be sure to mention any relevant experience with stock control and customer engagement strategies.
Showcase Your Achievements: When detailing your past roles, don’t just list responsibilities—show us your achievements! Use numbers and examples to demonstrate how you’ve improved sales, managed budgets, or enhanced customer satisfaction in previous positions.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success! It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at BaxterStorey
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of retail catering. Brush up on your knowledge of inventory management, customer service standards, and health and safety regulations. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. This will help the interviewers see you as a capable leader who can drive performance and maintain high standards.
✨Be Data Savvy
Since the role involves analysing sales data and monitoring KPIs, be ready to discuss how you've used data to improve profitability in previous roles. Bring specific examples of trends you've identified and actions you've taken based on your analysis. This will highlight your analytical mindset and decision-making skills.
✨Engage with Customer Experience
The job is all about enhancing the customer experience, so think of ways you've done this in the past. Whether it's through visual merchandising or promotional activities, be prepared to share your ideas on how to engage customers effectively. This shows that you’re proactive and focused on delivering exceptional service.