At a Glance
- Tasks: Be the friendly face of our front-of-house, welcoming guests and ensuring smooth operations.
- Company: Join BaxterStorey, a leader in hospitality with a commitment to diversity and inclusion.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Flexible hours and a supportive team environment await you!
- Why this job: Make a real impact by creating exceptional customer experiences every day.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 € per year.
We are seeking a friendly and organized Front of House General Assistant to join our team in Pirbright, United Kingdom. In this role, you will be the first point of contact for our guests and clients, creating a welcoming and professional environment while supporting the smooth operation of our front‑of‑house services. You will work collaboratively with team members to ensure exceptional customer experiences and maintain efficient daily operations.
Responsibilities
- Greet and welcome guests and clients with a warm, professional demeanor
- Manage reception desk operations, including answering phones, responding to emails, and directing inquiries
- Schedule and coordinate appointments, meetings, and reservations using scheduling software
- Provide accurate information about services, facilities, and organizational offerings
- Assist with check‑in and check‑out procedures, ensuring all necessary documentation is completed
- Maintain a clean, organized, and welcoming front‑of‑house environment
- Support team members with administrative tasks and general assistance as needed
- Handle guest requests and concerns with professionalism and empathy
- Perform data entry and maintain accurate records and databases
- Ensure compliance with health, safety, and security protocols
- Multitask effectively while maintaining attention to detail during busy periods
Qualifications
- Excellent customer service skills with a friendly and professional approach
- Strong verbal and written communication abilities
- Proven organizational and time management skills
- Ability to multitask and prioritize responsibilities effectively
- Proficiency with computer systems and Microsoft Office applications
- Experience with scheduling software or reservation systems (preferred)
- Previous experience in a front‑of‑house, reception, or customer service role (preferred)
- Attention to detail and accuracy in administrative tasks
- Ability to work collaboratively within a team environment
- Professional appearance and demeanor
- Flexibility to adapt to changing priorities and work schedules
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best. And to support our commitment we have set ourselves an ED&I ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
Benefits
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks' enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meal on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Front of House General Assistant full time 37.5 hr Mon - Fri 12.71 per hourly rate - Pirbright in Ashton-under-Lyne employer: BaxterStorey
BaxterStorey is an exceptional employer that prioritises a welcoming and inclusive work culture in Pirbright, where you can thrive as a Front of House General Assistant. With a strong commitment to employee growth through bespoke training and development opportunities, alongside generous benefits such as 28 days of holiday, enhanced maternity leave, and a focus on wellbeing, you will find meaningful and rewarding employment in a supportive environment that values diversity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House General Assistant full time 37.5 hr Mon - Fri 12.71 per hourly rate - Pirbright in Ashton-under-Lyne
✨Tip Number 1
Make sure to research the company before your interview. Knowing about their values and culture can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, role-play common scenarios with a friend to boost your confidence and ensure you can handle guest inquiries with ease.
✨Tip Number 3
Dress the part! A professional appearance goes a long way in making a great first impression. Choose an outfit that reflects the welcoming environment they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Front of House General Assistant full time 37.5 hr Mon - Fri 12.71 per hourly rate - Pirbright in Ashton-under-Lyne
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and professional side. Remember, we’re looking for someone who can create a welcoming environment for our guests.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. If you've worked in customer service or front-of-house roles before, share those stories! We love seeing how your background aligns with what we do at StudySmarter.
Keep It Clear and Concise:While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if it helps, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at BaxterStorey
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front of House General Assistant. Familiarise yourself with the key tasks like managing reception operations and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As the first point of contact for guests, your ability to communicate effectively is crucial. Prepare examples of how you've handled customer interactions in the past, especially any challenging situations. This will demonstrate your friendly and professional approach, which is exactly what they’re looking for.
✨Demonstrate Organisational Skills
Highlight your organisational abilities during the interview. You might be asked about how you manage multiple tasks or prioritise responsibilities. Share specific instances where you successfully juggled various duties, especially in a busy environment, to show you can handle the demands of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in this role. This not only shows your interest but also helps you determine if the company aligns with your values and career goals.
