At a Glance
- Tasks: Supervise and train catering staff while ensuring top-notch food quality and customer service.
- Company: Join BaxterStorey, a leader in hospitality excellence with a vibrant team culture.
- Benefits: Enjoy competitive pay, generous holiday, free meals, and unique perks like volunteering days.
- Other info: We celebrate diversity and support your growth in a dynamic work environment.
- Why this job: Be part of a food revolution and create unforgettable experiences for guests.
- Qualifications: Previous hospitality experience and a passion for food and customer service are essential.
The predicted salary is between 30000 - 31000 £ per year.
Company Description
Location: Ffordd Amazon, Skewen, Swansea SA1 8QX
Salary: 14.90 per hour
Nights - 7.30pm to 4.00am 5 days out of 7
Benefits:
- 28 Days holiday inclusive of bank holidays.
- Birthday additional holiday.
- 3 days volunteering days.
- 3 days grandparent leave.
- 24 week’s enhanced maternity leave.
- Secondary career leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke development training.
- Pension and life insurance.
- Discounts available from Perkbox app, from high street shops to holidays & cinema.
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.
Every interaction is an opportunity to create a lasting impression, and we’re looking for individuals who strive to exceed expectations at every turn. Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.
As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and providing ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.
If you are someone who thrives on delivering extraordinary experiences, loves to create a harmonious and collaborative atmosphere, we would love to hear from you!
Job Description
- Supervision and Training: Recruit, train, and supervise catering staff, including servers and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control: Monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management: Coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service: Foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications:
- Previous experience within the hospitality industry.
- Have a contagious passion for food and customer service.
- You draw satisfaction from supervising, training, and supporting a team.
- Understanding of delegation skills.
- Excellent organisational abilities; high attention to detail.
- Concise and effective verbal and written communication.
- Ability to adapt to challenges and opportunities with a solution-oriented perspective.
Additional Information:
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality.
Service Supervisor in Swansea employer: BaxterStorey UK
BaxterStorey is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive and inclusive work environment in Skewen, Swansea. With a strong focus on professional development through bespoke training, generous benefits including additional holiday for birthdays and volunteering, and a commitment to work-life balance, we empower our team to thrive in their hospitality careers while creating unforgettable guest experiences. Join us to be part of a vibrant culture that celebrates diversity and fosters creativity, making every day an opportunity to excel.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor in Swansea
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Service Supervisor role or can put in a good word for you.
✨Tip Number 2
Get social! Follow BaxterStorey on social media and engage with their posts. This shows your interest and can help you stand out when they see your enthusiasm for their brand.
✨Tip Number 3
Prepare for the interview by researching common questions for supervisory roles in hospitality. Practice your answers, focusing on your experience in training and quality control, so you can impress them with your knowledge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the BaxterStorey family.
We think you need these skills to ace Service Supervisor in Swansea
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for hospitality shine through! We want to see that contagious passion for food and customer service that makes you stand out.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in the hospitality industry. We’re looking for individuals who can supervise and train a team, so showcase those skills!
Be Clear and Concise:Use clear and effective communication in your written application. We appreciate attention to detail, so make sure your spelling and grammar are spot on!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with BaxterStorey.
How to prepare for a job interview at BaxterStorey UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Supervisor inside out. Familiarise yourself with the key responsibilities like supervising staff, quality control, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Passion
BaxterStorey is all about genuine hospitality and exceptional guest experiences. During your interview, share your passion for food and customer service. Talk about specific instances where you've gone above and beyond to create memorable moments for guests or clients.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle various situations, such as resolving customer complaints or managing a busy event. Think of examples from your past experience that demonstrate your problem-solving skills and ability to stay calm under pressure. This will highlight your suitability for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in the role. This shows that you're engaged and serious about contributing to their vision of hospitality excellence.
