Coffee Shop team leader in Sunderland

Location: Sunderland SR5 3NS

Salary: £13.40 Per Hour

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

As a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a passionate team leader keen to make a name for yourself within the food service industry, we would love to hear from you!

Job Description:

Responsible for overseeing the daily coffee shop operations, leading shifts, and training the team to maintain high standards of service and coffee quality.

Operational:

• Making sure everything runs smoothly by maintaining operational and safety standards.
• Opening and closing the coffee shop and overseeing full operations.
• Manage inventory and maintain high health, safety and hygiene standards (“clean as you go”).

Team Leadership:

• Provide leadership and guidance to the team, including training, and performance management.
• Lead and inspire the team, and train new starters on espresso excellence and customer service standards.
• Assess employee performance, recognising potential, and meeting their training needs as appropriate.
• Promoting an inclusive environment where colleagues feel respected, valued, and safe.
• Holding regular team meetings to communicate targets, required standards, company, and client information.

Sales:

• Use initiative to maximise sales, ensuring you can provide our customers with the appropriate knowledge of food items sold throughout.
• Support to achieve financial targets agreed with the client within the budget and monitoring the work of the location team.

Customer Service:

• Act as a role model for providing fast, friendly service and resolving customer queries efficiently.

Quality Control:

• Ensure all beverages and food items meet company quality standard.
• Keep the coffee shop areas and service counters clean and fully stocked.
• Monitoring the stock in the ambient, chilled and hot service points to keep in line with BaxterStorey health & safety food guidelines.
• Meeting statutory and company requirements in Health and Safety, Food Safety, and environmental legislation and procedures.
• Monitor, seek and report any necessary dry goods and equipment orders required.
• Support to complete stock takes on a weekly basis.

Compliance:

• Ensure compliance with health and safety regulations, company policies, and local ordinances at all catering locations.
• Ensure that the location meets statutory and company requirements in Health and Safety, Food Safety and environmental legislation and procedures.
• Liaise and support with your team members and ensure best practices are adhered.

Qualifications:

• Previous experience as a barista with leadership or supervisory experience.
• Excellent organisational skills.
• An analytical approach to problem solving.
• Good negotiating skills.
• Ability to work on own initiative.
• Excellent communicator at all levels.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.