At a Glance
- Tasks: Lead a dynamic team in delivering exceptional hospitality and service.
- Company: Join BaxterStorey, a leader in innovative catering solutions.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Inclusive workplace celebrating diversity and offering excellent career growth.
- Why this job: Make a real impact while developing your leadership skills in a vibrant environment.
- Qualifications: Passion for food and service, with experience in team management.
The predicted salary is between 32500 - 32500 £ per year.
Company Description
Salary: £32.5k
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you.
At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Floor Manager who motivates their team to exceed expectations at every turn.
Job Description
- Take responsibility for the smooth and efficient running of all retail spaces including restaurant and the coffee outlets.
- Manage direct reports to ensure day‑to‑day operations standards are met.
- Assist in producing weekly, monthly and quarterly reports on service analysis and marketing effectiveness as required.
- Adhere to KPIs and manage non‑compliance.
- Develop specific goals and plans to prioritise and delegate when required, organise own workload.
- Make a continuous assessment of the performance of all staff under supervision to establish training needs and development potential.
- Control cost and work towards/exceeding budget and achieving financial targets/forecasts constant monitoring of performance.
- Ensure all legal compliance is followed within the departments, such as Health & Safety procedures and finance.
- Drive constant innovation with regards to product, staying up to date with trends in industry driving sustainability and provenance.
- Develop coordinated annual marketing plan with outlets and ensure signage is displayed correctly.
- Ensure excellent customer service, regularly assess customer experience and recommend improvements.
- Monitor customer feedback, handle customer complaints and resolve issues with action plans in a timely manner.
- Compile training and development plans for department heads with areas of responsibility and ensure all training is completed to a high standard for all team members.
Qualifications
- You thrive on getting the best out of people and maximising commercial opportunities.
- You draw satisfaction from managing, training and supporting a team.
- You demonstrate a genuine passion for food & service, with a strong eye for detail in service standards, innovation and merchandising.
- You provide a professional catering service, ensuring that company standards are maintained and that client expectations are met.
- Have experience commensurate with role.
- Thrive on delivering a great customer experience and leading by example.
- Able to demonstrate your analytical approach to problem solving.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
Equal Opportunity Employment
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. Join us and bring your unique perspective to our team.
Floor Manager – Catering – Southampton, SO15 employer: BaxterStorey UK
BaxterStorey is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary of £32.5k alongside generous benefits such as 28 days of holiday, enhanced maternity leave, and bespoke training opportunities. With a strong focus on creating a positive work culture, we encourage innovation and inclusivity, ensuring that every team member feels valued and empowered to excel in their roles while enjoying a fulfilling career in the vibrant city of Southampton.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager – Catering – Southampton, SO15
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BaxterStorey UK. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BaxterStorey UK
Don't be shy about reaching out to BaxterStorey UK directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager – Catering – Southampton, SO15
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BaxterStorey UK and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BaxterStorey UK
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
