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- Tasks: Deliver exceptional customer service and create memorable experiences in beautiful client spaces.
- Company: Join BaxterStorey, a pioneer in the hospitality industry with a focus on genuine service.
- Benefits: Enjoy 28 days holiday, free meals, bespoke training, and discounts through Perkbox.
- Why this job: Be part of a supportive team that values growth, diversity, and work-life balance.
- Qualifications: Friendly attitude, strong communication skills, and a passion for high-quality service.
- Other info: Opportunities for career development and a commitment to inclusivity in the workplace.
The predicted salary is between 26000 - 37000 £ per year.
Company Description
Location: M3
Salary: £31,090
Benefits:
- 28 Days holiday inclusive of bank holidays
- Birthday additional holiday
- 3 days volunteering days
- 3 days grandparent leave
- 24 week’s enhanced maternity leave
- Secondary career leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke development training
- Pension and life insurance
- Discounts available from Perkbox app, from high street shops to holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Are you personable, attentive, and capable of providing exceptional service whilst maintaining a positive approach? Do you want to contribute to the overall customer experience within beautiful client spaces? If so, we would love to welcome all Guest Services Ambassadors to the heart of hospitality excellence!
At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to open our doors to individuals who share our passion for providing genuine hospitality and impeccable service.
As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and providing ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.
Every interaction is an opportunity to create a lasting impression, and we’re looking for a Guest Services Ambassador who strives to exceed expectations at every turn.
Job Description
BaxterStorey is seeking a friendly and efficient Hospitality Assistant to join our team in London, United Kingdom. As a Hospitality Assistant, you will play a crucial role in delivering exceptional customer service and maintaining high standards of cleanliness in our food service operations.
Responsibilities:
- Experience in admin, reception, and event bookings
- Greet and assist customers in a warm and welcoming manner
- Take and process food and beverage orders accurately and efficiently
- Serve meals and refreshments to customers, ensuring presentation meets our high standards
- Handle cash and card transactions, maintaining accurate records
- Clean and sanitise dining areas, kitchen equipment, and utensils
- Restock supplies and assist in inventory management
- Collaborate with kitchen staff to ensure smooth service delivery
- Adhere to food safety and hygiene regulations at all times
- Respond promptly to customer queries and concerns, escalating issues when necessary
- Assist in setting up and breaking down for events or functions as required
Qualifications:
- Excellent customer service skills with a friendly and supportive demeanour
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Basic numeracy skills for handling cash and processing transactions
- Knowledge of food and beverage service techniques
- Understanding of food safety and hygiene practices
- Ability to work flexible hours, including evenings and weekends
- Physical stamina to stand for extended periods and lift moderate weights
- Previous experience in hospitality or food service is desirable but not essential
- Enthusiasm for delivering high-quality service and creating positive customer experiences
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.
Guest Services Ambassador (Mon - Fri) in Salford employer: BaxterStorey UK
Contact Detail:
BaxterStorey UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Ambassador (Mon - Fri) in Salford
✨Tip Number 1
Get to know the company culture! Before your interview, check out BaxterStorey's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle difficult situations or provide exceptional service. BaxterStorey is all about creating unforgettable moments, so be ready to share how you can contribute to that!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows that you take the opportunity seriously and are ready to represent BaxterStorey with pride.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Guest Services Ambassador (Mon - Fri) in Salford
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for hospitality and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Guest Services Ambassador role. Highlight any relevant experience in customer service or hospitality, and mention specific skills that align with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining the BaxterStorey family!
How to prepare for a job interview at BaxterStorey UK
✨Know the Company Inside Out
Before your interview, take some time to research BaxterStorey. Understand their values, mission, and what makes them a leader in hospitality. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Services Ambassador, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle queries and resolve issues promptly, as this aligns perfectly with what they’re looking for.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since you’ll be representing a hospitality brand, aim for a polished look that reflects the company’s standards. It shows that you take the opportunity seriously and are ready to embody their ethos.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team culture, training opportunities, or how they measure success in the role. This demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
