Retail Supervisor

Company Description

We are looking for a Retail Supervisor to join our amazing Retail team in Central London. We are looking for an individual who has a real passion for the Hospitality industry, is keen to be collaborative and takes pride in their work. Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented individual who strives to exceed expectations at every turn.

We are a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.

As a member of the team, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Job Description

• Ensure smooth running of the department with Assistant Restaurant Manager and deputise in their absence, assisting with rotas and holiday planning.
• Assist with scheduling and other administrative duties as needed.
• Advocates sound financial/business decision making.
• Drive constant innovation.
• Maintain a positive work environment by fostering teamwork and cooperation.
• Demonstrate excellent interpersonal skills and adaptability in a fast-paced environment.
• Providing an excellent standard of customer service, efficient and prompt to all clients, providing a feeling for clients to relax away from the workplace.
• Taking an active role in upselling items and promoting sales through promotions whilst being sensitive to client’s needs.
• Ensure menus are spelt correctly before service, monitor digital screens and signage is displayed correctly.
• Assist towards achieving financial targets such as monitoring waste with regards to our environmental impact and portion control and stock inventory obligations.
• Supervise and coordinate the work of restaurant team members.
• Monitor restaurant service to identify and address any issues or bottlenecks in a timely manner.
• Ensure all staff are briefed and in place for service, monitoring their customer service along with standards required such as dress code policies.
• Handle customer complaints and concerns in a professional and effective manner and escalate as necessary and encourage open communication channels to gather feedback.
• Assist and help identify training needs in team members, ensuring relevant training is carried out.
• Communicate regularly with restaurant management to report on team performance, address any concerns, and implement improvements as requested.
• Motivate and lead team – lead by example, acting as a role model for the team, demonstrating excellent customer service and leadership skills.
• Ensure all restaurant policies, procedures, and safety protocols are followed by the team.
• Ensure due diligence records are completed as requested, all accidents are reported, all legal training is completed and monitor allergen policy.
• Monitor completion of cleaning schedules and filed weekly.

Qualifications

Essential:

• Previous supervisory experience of managing a team in a fast-paced, pressured environment
• Excellent level of both written and spoken English
• Displaying a ‘can do’ attitude
• Organisational skills and ability to plan ahead
• Strong communication skills
• Exceptional customer service
• Ability to work using own initiative

Desirable:

• Health & Safety Level 2 qualifications

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.