At a Glance
- Tasks: Lead and inspire teams to deliver exceptional hospitality experiences.
- Company: Join BaxterStorey, a trailblazer in the hospitality industry.
- Benefits: 33 days holiday, free meals, and bespoke training opportunities.
- Other info: Be part of a diverse team committed to excellence and innovation.
- Why this job: Make a real impact in a supportive and inclusive environment.
- Qualifications: Experience in management and a passion for food and service.
The predicted salary is between 45000 - 45000 £ per year.
Company Description
Location: National role to include - Leicester, Manchester, Milton Keynes, London and Reading
Salary: up to £45,000 per annum plus car / car allowance
***Monday to Friday working week***
Benefits:
- 33 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you.
At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Project & Support Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!
Job Description
Key responsibilities will include:
- Leading and coordinating client & BaxterStorey teams calls related to new openings and mobilisation activity
- Working closely with design and operational teams on kitchen and beverage space layouts to ensure they are operationally effective and maximise space utilisation
- Supporting the mobilisation of new sites across UK
- Providing ongoing operational support across another operations director's patch, working with regional teams
- Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
- Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
- Continually look to develop your team through mentoring, training, recognition, and empowerment
- Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
Qualifications
- Previous experience as a General Manager and / or an operational level within contract catering
- Have a contagious passion for food and customer service
- Strong understanding of operational delivery within food & beverage environments
- Excellent attention to detail, particularly in relation to kitchen and beverage design and functionality
- Good commercial and operational awareness of how space design impacts service delivery
- Strong stakeholder management and communication skills, particularly at client level
- Knowledge of BaxterStorey systems and BaxterStorey's food & beverage culture
- You draw satisfaction from managing, training, and supporting a team
- Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
- This will suit a strong internal General Manager who is looking to develop further and broaden their experience into project and operational support within the client contracts and wider teams across the other patch under the Operations Director
- It’s important that this individual is both operationally credible and comfortable working in a project-driven environment, balancing detail while looking at the long term goals
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY - We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE - We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE - We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS - We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.
Project & Support Manager employer: BaxterStorey UK
At BaxterStorey, we pride ourselves on being an exceptional employer that champions personal and professional growth within a vibrant and inclusive work culture. With generous benefits such as 33 days of holiday, bespoke training opportunities, and a commitment to work-life balance, we empower our Project & Support Managers to lead with passion and creativity in various locations across the UK. Join us in delivering extraordinary hospitality experiences while being part of a team that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Project & Support Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase your passion for hospitality and demonstrate that you're the perfect fit for the Project & Support Manager role.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Run through common questions and get feedback on your answers. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Project & Support Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see how excited you are about creating exceptional experiences and leading a team. Use examples from your past to illustrate your enthusiasm.
Tailor Your CV:Make sure your CV is tailored to the Project & Support Manager role. Highlight relevant experience in operational delivery and team management. We love seeing how your skills align with our values and the job requirements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at BaxterStorey!
How to prepare for a job interview at BaxterStorey UK
✨Know the Company Inside Out
Before your interview, take some time to research BaxterStorey thoroughly. Understand their values, mission, and the specific role of a Project & Support Manager. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Project & Support Manager, you'll need to inspire and lead a team. Prepare examples from your past experiences where you've successfully motivated a team or managed a project. Highlight how you foster collaboration and create a positive work environment.
✨Demonstrate Your Operational Knowledge
Be ready to discuss your understanding of operational delivery within food and beverage environments. Think about how kitchen and beverage space layouts impact service delivery and be prepared to share your insights on this during the interview.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions that reflect your interest in the role and the company. Ask about their approach to team development or how they measure success in the Project & Support Manager position. This shows you're not just looking for any job, but are genuinely interested in contributing to their success.
