Waiting Team – Oxford, OX1 1HP
Location: Oxford
Salary: 16-28k (Average 35hrs, Contracted for 20hrs)
Benefits
- 28 days holiday inclusive of bank holidays
- Birthday additional holiday
- 3 days volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary career leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke development training
- Pension and life insurance
- Discounts via Perkbox app from high street shops to holidays & cinema
- Wellbeing hub
- Employee assistance programme
- Cycle to work scheme
Responsibilities
- Quality Control – monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management – coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service – foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications
- Friendly, outgoing personality; a people person
- Great work ethic and an even greater smile
- Good listening and verbal communication skills
- Customer focused with a passion for offering outstanding service
- Perpetuates company philosophy and culture
- Works according to the BaxterStorey core values
- Works within a collaborative and inclusive team environment
- Good memory and attention to detail
- Strong communication and interpersonal skills
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Previous experience in a similar role, especially in the food service industry
- Some knowledge of food safety and sanitation practices
Equal Opportunity & Diversity
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. To support this, we have set an Equity, Diversity, and Inclusion (ED&I) ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
