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- Tasks: Lead a dynamic team in delivering top-notch hospitality and catering services across London.
- Company: BaxterStorey is a leading hospitality provider, dedicated to exceptional service and innovative food experiences.
- Benefits: Enjoy 33 days holiday, free meals, enhanced maternity leave, and discounts on high street shops.
- Why this job: Join a supportive, inclusive environment that values growth, creativity, and work-life balance.
- Qualifications: Experience in managing large-scale operations in hospitality, with strong leadership and analytical skills.
- Other info: We celebrate diversity and encourage applicants from all backgrounds, even if you don’t meet every requirement.
The predicted salary is between 60000 - 84000 £ per year.
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Operations Manager, Hospitality & Catering, London
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Client:
BaxterStorey UK
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
64cd23045f40
Job Views:
4
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Company Description
Title: Operations Manager
Salary: £70k
Location: London
Benefits:
- 33Days holiday inclusive of bank holidays.
- Birthday additional holiday.
- 3 days volunteering days.
- 3 days grandparent leave.
- 24 weeks of enhanced maternity leave.
- Secondary career leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke development training.
- Pension and life insurance.
- Discounts available from the HAPI app, from high street shops to holidays & cinemas.
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.
Here at BaxterStorey we currently have an exciting opportunity for a talented Operations Manage r to develop and lead a team of Account(s) and General Managers located across the London region to provide exceptional Hospitality and catering services to our clients.
As ourOperations Manage r, you’ll oversee a diverse portfolio of clients, ensuring world-class standards, operational efficiency and financial delivery. The perfect candidate will understand how to collaboratively work with a passionate and talented team ensuring they have the autonomy to affect the direction of their business with a shared vision of outstanding service delivery.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves
As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.
Job Description
- Strategic Leadership: Manage and inspire your team, fostering a culture of collaboration, innovation, and excellence.
- Financial Oversight: Analyse financial data to create actionable strategies that drive profitability and efficiencies.
- Innovation Driver: Identify emerging food trends and craft innovative offerings that delight our customers.
- Training & Talent Development: Ensure workplacetrainingand learning is afforded to all employees. Develop a personalised talent programme that aligns with the organisational needs
- ESG Leadership: Develop and execute cutting-edge environmental, social and governance strategies that ensure we remain a leader in this field.
Qualifications
- Proven experience managing large-scale, multi-site operationsin the catering andhospitality industry.
- Analytical mindset, with the ability to interpretfinancial data and customer insights to shape winning strategies.
- A track record of driving innovationin food services and embracing new trends.
- Strong presentation skills and the charisma to influence stakeholdersat all levels.
- A leader who champions health & safety, diversity, and inclusion.
- Natural people developerwith a focus for training, motivating, and building high-performing teams.
- A foodieat heart, with a genuine passion for the industry and an insatiable appetite for growth.
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
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Operations Manager, Hospitality & Catering employer: BaxterStorey UK
Contact Detail:
BaxterStorey UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager, Hospitality & Catering
✨Tip Number 1
Familiarise yourself with BaxterStorey's values and mission. When you understand their commitment to innovation, collaboration, and inclusivity, you can tailor your conversations to reflect these principles during interviews or networking opportunities.
✨Tip Number 2
Network within the hospitality and catering industry, especially in London. Attend industry events, join relevant online forums, and connect with current or former employees of BaxterStorey on platforms like LinkedIn to gain insights and potentially get referrals.
✨Tip Number 3
Stay updated on the latest food trends and innovations in the hospitality sector. Being able to discuss recent developments or share your ideas on how to implement them can set you apart as a candidate who is passionate and knowledgeable about the industry.
✨Tip Number 4
Prepare to demonstrate your leadership skills through examples from your past experiences. Think of specific instances where you've successfully managed teams, driven financial performance, or implemented training programmes, as these are key aspects of the Operations Manager role.
We think you need these skills to ace Operations Manager, Hospitality & Catering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing large-scale operations within the hospitality and catering industry. Use specific examples that demonstrate your leadership skills and ability to drive innovation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and how your values align with BaxterStorey's commitment to diversity and inclusion. Mention specific achievements that showcase your analytical mindset and financial oversight capabilities.
Highlight Relevant Skills: Emphasise your strong presentation skills and ability to influence stakeholders. Provide examples of how you've developed high-performing teams and fostered a culture of collaboration and excellence in previous roles.
Showcase Your Passion: Convey your genuine enthusiasm for food trends and customer satisfaction. Share any innovative ideas or projects you've implemented in the past that reflect your foodie nature and commitment to delivering exceptional service.
How to prepare for a job interview at BaxterStorey UK
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on collaboration and innovation.
✨Understand Financial Metrics
Familiarise yourself with key financial metrics relevant to the hospitality industry. Be ready to discuss how you've used financial data to drive profitability and operational efficiency in previous roles.
✨Stay Ahead of Food Trends
Research current food trends and be prepared to discuss how you can incorporate these into BaxterStorey's offerings. Showing your passion for innovation in food services will set you apart from other candidates.
✨Emphasise Your Commitment to Diversity and Inclusion
BaxterStorey values diversity and inclusion highly. Be ready to share your experiences in fostering an inclusive workplace and how you plan to champion these values within your team.
