At a Glance
- Tasks: Lead and optimise operations across 30 locations in the North West.
- Company: Join BaxterStorey, a trailblazer in the hospitality industry.
- Benefits: 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Inclusive environment that celebrates diversity and supports career growth.
- Why this job: Make a real impact in hospitality while enjoying a great work-life balance.
- Qualifications: 5 years in operations management with strong leadership skills.
The predicted salary is between 30720 - 33280 £ per year.
Location: North West including Manchester, Liverpool & Warrington
Salary: £36-39,000 per annum
Supporting the operations team through the Northwest Region that will include around 30 different locations. Travel expected within this position and a very hands-on approach.
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
We are seeking a highly organised and efficient Operations Support Manager to join our team in Scotland. The successful candidate will play a crucial role in overseeing and optimising our operational processes, ensuring smooth day-to-day operations and driving continuous improvement initiatives.
Responsibilities:
- Manage and coordinate daily operations activities, ensuring efficiency and productivity across all departments
- Develop and implement strategies to streamline processes and improve operational performance
- Analyse operational data and key performance indicators to identify areas for improvement and cost reduction
- Lead and mentor a team of operations staff, fostering a culture of collaboration and excellence
- Collaborate with cross-functional teams to align operational goals with overall business objectives
- Oversee project management activities related to operational improvements and new initiatives
- Ensure compliance with company policies, industry regulations, and health and safety standards
- Prepare and present regular reports on operational performance to senior management
- Manage relationships with key vendors and suppliers to maintain optimal service levels
- Contribute to the development and implementation of long-term operational strategies
Qualifications:
- Minimum of 5 years' experience in operations management or a similar role
- A strong background in catering and hospitality
- Proven track record in team leadership and supervision
- Strong knowledge of operations management principles and best practices
- Excellent project management skills with experience in process improvement initiatives
- Proficiency in data analysis and performance metrics
- Advanced skills in Microsoft Office Suite and familiarity with ERP systems
- Outstanding organisational and time management abilities
- Exceptional communication and interpersonal skills
- Ability to work effectively under pressure and meet tight deadlines
- Project Management Professional (PMP) certification is desirable
- Understanding of supply chain and logistics processes
- Willingness to travel within Scotland's central belt as and when required
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees.
Operations Support Manager in Manchester employer: BaxterStorey UK
BaxterStorey is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive and inclusive work culture in the vibrant North West region. With generous benefits such as 28 days of holiday, enhanced maternity leave, and bespoke training opportunities, we empower our team to thrive while delivering outstanding hospitality experiences. Join us to be part of a dynamic environment that values creativity, collaboration, and personal growth, ensuring you can build a fulfilling career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BaxterStorey UK. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BaxterStorey UK
Don't be shy about reaching out to BaxterStorey UK directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Support Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BaxterStorey UK and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BaxterStorey UK
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
