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- Tasks: Supervise and train a dynamic catering team to deliver exceptional service.
- Company: Join BaxterStorey, a leader in the hospitality industry with a focus on people.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Inclusive environment that celebrates diversity and supports career development.
- Why this job: Be part of a team that creates unforgettable experiences and fosters growth.
- Qualifications: Passion for food and customer service, with strong organisational skills.
The predicted salary is between 35000 - 35000 £ per year.
Company Description
Location: BaxterStorey
Salary: up to £35000
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 week’s enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Service Supervisor who supports their team, enabling them to exceed expectations at every turn.
As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a Service Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!
Job Description:
- Supervision and Training: Train and supervise catering team, including a barista, chef and a kitchen porter. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control: Monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management: Coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service: Foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications:
- Previous experience commensurate with role
- Have a contagious passion for food and customer service
- You draw satisfaction from supervising, training, and supporting a team
- Understanding of delegation and influencing skills
- Excellent organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Works according to the BaxterStorey core values
Additional Information:
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.
Supervisor in London employer: BaxterStorey UK
Contact Detail:
BaxterStorey UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Service Supervisor role or can put in a good word for you.
✨Tip Number 2
Show up at events! Attend job fairs or industry meet-ups where BaxterStorey might be present. It’s a great way to make a personal connection and show your enthusiasm for the role.
✨Tip Number 3
Prepare for interviews by practising common questions related to supervision and customer service. Think about how you can demonstrate your passion for food and exceptional service during the chat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the BaxterStorey team.
We think you need these skills to ace Supervisor in London
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for food and customer service shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about creating exceptional experiences for our guests.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with the role of Service Supervisor, so don’t hold back on showcasing your strengths!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well. This will help us understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at BaxterStorey!
How to prepare for a job interview at BaxterStorey UK
✨Know the Company Inside Out
Before your interview, take some time to research BaxterStorey. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Supervisory Skills
Be prepared to discuss your previous experience in supervising and training teams. Think of specific examples where you set clear expectations or provided feedback that led to improved performance. This will demonstrate your ability to lead and support a team effectively.
✨Emphasise Customer Service Excellence
Since the role focuses on delivering exceptional customer experiences, be ready to share stories about how you've handled customer inquiries or resolved issues in the past. Highlight your passion for food and service, as this aligns with BaxterStorey's commitment to quality.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about their training programmes, team dynamics, or how they measure success in the role. It shows you're engaged and eager to learn more about how you can contribute to their vision.