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- Tasks: Lead and inspire a catering team while ensuring top-notch food quality and service.
- Company: Join BaxterStorey, a leader in creating exceptional hospitality experiences.
- Benefits: Enjoy career growth, inclusive culture, and the chance to make a real impact.
- Why this job: Be part of a food revolution and create memorable experiences for clients and guests.
- Qualifications: Passion for food, customer service, and team leadership skills are essential.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Supervision and Training - recruit, train, and supervise catering team, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications
- Previous experience commensurate with role
- Have a contagious passion for food and customer service
- You draw satisfaction from supervising, training, and supporting a team
- Understanding of delegation and influencing skills
- Excellent organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Works according to the BaxterStorey core values
Additional Information
For almost 20 years, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY - We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE - We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE - We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS - We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.
Service Supervisor in London employer: BaxterStorey UK
Contact Detail:
BaxterStorey UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and food quality, so you can show how your experience aligns with their mission. We want to see your passion shine through!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team supervision and logistics management. Being articulate about your past experiences will help us see how you can contribute to our catering team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and making a difference in the hospitality world.
We think you need these skills to ace Service Supervisor in London
Some tips for your application 🫡
Show Your Passion: Let your love for food and customer service shine through in your application. We want to see that contagious passion you have for creating amazing experiences!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in supervision and training. We’re looking for those who can lead a team effectively, so show us how you've done it before!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate effective communication, so make sure your skills come across without any fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us.
How to prepare for a job interview at BaxterStorey UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Supervisor inside out. Familiarise yourself with the key responsibilities like supervising and training the catering team, quality control, and logistics management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Passion
BaxterStorey is looking for someone with a contagious passion for food and customer service. During the interview, share your experiences that highlight your enthusiasm for these areas. Whether it’s a memorable event you managed or a creative solution you implemented, let your passion shine through!
✨Demonstrate Team Leadership
Since the role involves recruiting, training, and supervising a team, be prepared to discuss your leadership style. Share specific examples of how you've successfully led a team in the past, set clear expectations, and provided feedback. This will show that you have the skills to foster a positive work environment.
✨Embrace the Values
Familiarise yourself with BaxterStorey's core values: being visionary, positive, collaborative, and conscious. Think about how your personal values align with theirs and be ready to discuss this during the interview. Showing that you resonate with their culture can set you apart from other candidates.
