At a Glance
- Tasks: Lead a dynamic retail team and ensure exceptional customer experiences every day.
- Company: Join a leading contract catering business known for innovation and outstanding service.
- Benefits: Enjoy 28 days holiday, food allowance, and bespoke training opportunities.
- Other info: Supportive culture focused on growth, diversity, and work-life balance.
- Why this job: Be part of a food revolution and create memorable dining experiences.
- Qualifications: Experience in managing teams in fast-paced food environments is essential.
The predicted salary is between 40500 - 45000 £ per year.
- Company Description
- We are looking for a
- Retail
Manager to join our amazing Retail team in Central London. We are looking for an individual who has a real passion for the Hospitality industry, is keen to be collaborative and takes pride in their work. Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented individual who strives to exceed expectations at every turn.
We are a leading business in the contract catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings.
We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele.
Our team is passionate about food and dedicated to providing top-notch service.
As a member of the team, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity.
Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.
Job Description
- Take responsibility for the smooth and efficient running of department.
- Manages day-to-day operations so that customer expectations of quality and standards are meet daily.
- Assist in producing weekly, monthly and quarterly reports on service analysis and marketing effectiveness as required.
- Understand related KPIs related to own department and work towards achieving or exceeding them such as Mystery Shopper audits.
- Develops specific goals and plans to prioritise and delegate when required, organise own workload.
- Make a continuous assessment of the performance of all staff under supervision in order to establish training needs.
- Manage all marketing in advance, signage is displayed correctly, and weekly menu is sent to the client in the agreed time frame.
- Advocates sound financial/business decision making – challenge any shortfalls in budgeted GP and sales with plans in place to rectify.
- Ensure all legal compliance is followed within the department.
- Drive constant innovation with regards to product, staying up to date with trends in industry driving sustainability and provenance.
- Develop annual marketing plan with Retail Manager.
- Works towards achieving all financial targets/forecast and put in plans to address any shortfalls in particularly with regards to gross profit and sales.
- Continuous monitoring of financial performance such as revenue or inventory.
- Ensure excellent customer service, regularly assess customer experience and recommend improvements and act on areas of concern with Head of Retail.
- Monitoring customer feedback, handling customer complaints and resolving issues with action plans in a timely manner.
- Ensure that all are aware of their duties and standards required, pricing/labelling and menus are spelt correctly, accurate and presented professionally.
- Introduce a comprehensive training plan for all staff within department particularly with regards to customer service, hold 1-1s and appraisals and prepare development plans for direct reports and ensure these have been completed.
- Monitor development and make recommendations for succession planning.
- Prepare training plan for customer service and ensure it is implemented.
- Maintain regular team meetings for two-way communication of targets, standards, company and client information.
- Manage team with budget constraints, department annual leave and rotas.
- Motivate and lead the team – leading by example.
- Ensure the whole team are knowledgeable and motivated in their roles and the business through effective induction, accurate job descriptions and on the job training.
- Actively participates in the hiring process with Head of Retail.
- Assist in ensuring that all FOH team are aware of their Health & Safety responsibility and receive the appropriate training.
- Ensure due diligence records are completed accurately and on time and filed for future reference, all accidents are reported, all legal training is completed and monitor allergen policy.
Qualifications
Essential
- Previous experience of managing a large team in a fast-paced food service environment
- Health & Safety L2/3 Skills
- Excellent level of both written and spoken English
- Displaying a ‘can do’ attitude
- Organisational skills and ability to plan ahead
- Strong leadership and communication skills
- Exceptional customer service
- Microsoft office applications including Share Point, Forms, One Drive, Outlook etc
- A successful record of achieving targets and results orientated
- Ability to work under pressure with constantly changing priorities
- Having accountability for gross profit and financial management
- Analytical approach to problem solving
Desirable
- Understanding of ESG regulations and industry initiatives
- Understanding current food legislations
- Contract catering industry background
- Additional Information
- Monday - Friday
- Annual Salary: Up to £45,000
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
Benefits
- 28 Days holiday including bank holidays
- Plus your birthday off
- Food allowance to use whilst on shift, to ensure you are well nourished during the working day
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks' enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our HAPI app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Retail Manager in London employer: Baxterstorey Uk
BaxterStorey UK is an excellent employer, offering a vibrant work culture where teamwork and high service standards are at the forefront of our dining experience. With ongoing training and development opportunities, employees can grow their skills while enjoying the dynamic atmosphere of campus life, making every meal service a chance to create positive experiences for students and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Baxterstorey Uk. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Baxterstorey Uk
Don't be shy about reaching out to Baxterstorey Uk directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Retail Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Baxterstorey Uk and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Baxterstorey Uk
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
