Operations & Marketing Coordinator in London

Company Description

BaxterStorey is a leading UK hospitality business, renowned for delivering outstanding food and service experiences across corporate, cultural and destination venues. We are proud to be a people‑first organisation, driven by a passion for fresh, seasonal ingredients, sustainable sourcing and chef‑led innovation. Our ethos is simple: food that is thoughtfully sourced, freshly prepared and beautifully presented. We empower our teams to be creative, ambitious and proud of what they do, fostering a culture built on individuality, collaboration and continuous improvement. As part of the wider WSH Group, BaxterStorey offers genuine career development opportunities, industry‑leading training and a supportive environment where talent is recognised and nurtured. We are committed to sustainability, wellbeing and making a positive impact for our clients, communities and people.

Job Description

We are looking for a highly organised and proactive Operations & Marketing Coordinator to support the smooth day‑to‑day running of two BaxterStorey sites. This is a varied, fast‑paced role combining marketing and communications, operational reporting, systems administration, HR support and general business coordination. You will act as a central point of support for site management, kitchen and front‑of‑house teams, ensuring information, data and systems are accurate, up to date and effectively communicated to both internal teams and clients.

Key Responsibilities

• Marketing & Communications
  • Plan and deliver monthly marketing initiatives across both sites, using BaxterStorey and self‑generated content
  • Design digital marketing and branding materials for site use
  • Format and upload digital menus to screens and client intranet platforms
  • Post regular updates on client communication channels, working closely with client teams on monthly comms calls
  • Maintain shared drives with marketing assets and lead regular marketing meetings with site management
  • Support ad‑hoc marketing projects including new concepts, menu refreshes and branding initiatives
  • Design quarterly hospitality and experience brochures
  • Maintain internal client websites (Source) with up‑to‑date menus, marketing and site information
• Trackers, Data & Reporting
  • Manage and maintain multiple sales, labour and operational trackers across both sites
  • Identify inconsistencies or issues and escalate to management where required
  • Build new trackers to support kitchen, FOH and management requests
  • Maintain stock sheet master pages, updating supplier costs as required
  • Contribute marketing content, retail snapshots and highlights to monthly client reports
  • Provide data and analysis for quarterly and annual reports
  • Create ad‑hoc proposals and presentations using PowerPoint and tracker data
  • Distribute monthly Cost of Sales reports for management review
• HR, Payroll & Onboarding
  • Complete weekly timesheets and maintain labour trackers
  • Manage all PM and client onboarding using Access Recruitment, following high‑security processes
  • Upload and maintain HR documentation including probation letters, performance documents and personal records
• Systems & Technology
  • Act as the main point of contact for till systems (Kanpla), including product uploads and troubleshooting
  • Support FOH teams with daily menu uploads and marketing content on Scala
  • Assist with nutritional labelling (Nutritics) and label machine troubleshooting
  • Provide general support with site technology and system issues
• General & Administrative Support
  • Take accurate meeting minutes for management and client meetings, distributing actions and uploading documentation
  • Provide ad‑hoc administrative support to site management as required

Qualifications

• Highly organised with strong attention to detail
• Confident managing multiple priorities across marketing, operations and administration
• Strong IT skills, particularly Microsoft Excel, PowerPoint and digital platforms
• Excellent communication skills, both written and verbal
• Proactive, adaptable and comfortable working across multiple sites and stakeholders
• Experience in hospitality, contract catering or a fast‑paced operational environment is desirable

Additional Information

We are proud to be different. At BaxterStorey, we put people and food first, empowering our chefs to cook with confidence, creativity and purpose. If you’re looking for a role where your talent is recognised and your career can flourish, we’d love to hear from you.