At a Glance
- Tasks: Supervise and train a dynamic team while ensuring exceptional customer service.
- Company: Join BaxterStorey, a leader in hospitality with a passion for excellence.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Embrace a supportive environment that values diversity and personal growth.
- Why this job: Be part of a vibrant team creating unforgettable guest experiences every day.
- Qualifications: Previous hospitality experience and a passion for food and service are essential.
The predicted salary is between 27300 - 27300 € per year.
Company Description
Location: Wood Green
Salary: £13.50 per hour, 35 hours per week
Benefits:
- 28 Days holiday inclusive of bank holidays
- Birthday additional holiday
- 3 days volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary career leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke development training
- Pension and life insurance
- Discounts available from Perkbox app, from high street shops to holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Every interaction is an opportunity to create a lasting impression, and we’re looking for individuals who strive to exceed expectations at every turn. Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.
As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and providing ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.
If you are someone who thrives on delivering extraordinary experiences, loves to create a harmonious and collaborative atmosphere, we would love to hear from you!
Job Description
- Supervision and Training: Recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control: Monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management: Coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service: Foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications:
- Previous experience within the hospitality industry
- Have a contagious passion for food and customer service
- You draw satisfaction from supervising, training, and supporting a team
- Understanding of delegation skills
- Excellent organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality.
Cafe Supervisor - Monday to Friday in London employer: BaxterStorey UK
BaxterStorey is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive and inclusive work environment in Wood Green. With benefits such as enhanced maternity leave, bespoke development training, and a strong focus on work-life balance, we empower our team to thrive in their hospitality careers while creating unforgettable guest experiences. Join us to be part of a vibrant culture that celebrates diversity and fosters creativity, ensuring every day is an opportunity to excel.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Supervisor - Monday to Friday in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out BaxterStorey's social media and website. Understanding their values will help you connect better during your chat.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating exceptional experiences, think of examples from your past where you went above and beyond for a guest. Share those stories!
✨Tip Number 3
Show off your team spirit! Talk about how you've supported and trained others in previous roles. BaxterStorey loves a collaborative atmosphere, so let them know you're all about teamwork.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, show your interest by asking about their training programmes or how they support employee growth. It shows you're keen to be part of their journey!
We think you need these skills to ace Cafe Supervisor - Monday to Friday in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for hospitality shine through! We want to see that contagious passion for food and customer service that makes you a perfect fit for our team.
Tailor Your Experience:Make sure to highlight any previous experience in the hospitality industry. We’re looking for individuals who have supervised or trained teams, so share those stories that showcase your skills!
Be Clear and Concise:Your written communication should be spot on! Use clear and effective language to convey your thoughts. Remember, attention to detail is key, so proofread your application before hitting send.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at BaxterStorey UK
✨Know Your Stuff
Before the interview, make sure you’re familiar with BaxterStorey’s values and mission. Understand what they mean by 'hospitality excellence' and think about how your experience aligns with their focus on customer service and quality.
✨Showcase Your Leadership Skills
As a Cafe Supervisor, you'll be expected to train and supervise staff. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will demonstrate your ability to manage and inspire others.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially in customer service situations. Think of specific instances where you’ve handled difficult customers or ensured high-quality service, and be ready to share those stories.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Ask about their training programmes or how they support employee development, which ties back to their commitment to growth and inclusivity.
