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- Tasks: Manage logistics and create a world-class experience for executive guests at our London Briefing Center.
- Company: Join a leading tech company committed to inclusivity and individuality.
- Benefits: Up to £34,000 salary, 28 days holiday, bespoke training, and discounts on various services.
- Why this job: Be the face of executive briefings and make a real impact in a dynamic environment.
- Qualifications: 3+ years in customer-facing roles, strong communication skills, and excellent organisation.
- Other info: Opportunity for career growth and development in a fast-paced setting.
The predicted salary is between 20400 - 40800 £ per year.
Our flagship site is seeking an experienced, customer obsessed Briefing Concierge (BC) to manage onsite logistics support for the Executive Briefing Center (EBC) located in London, UK. The Program connects customers with executives and subject matter experts for customized, collaborative discussions. The London (LHR14) Executive Briefing Center is comprised of three executive briefing rooms, one breakout room, one reception desk, and hospitality areas.
The BC is responsible for managing onsite logistics that support the successful execution of executive briefings. The BC plays a critical role in creating a world class customer experience for our guests, which are primarily executive level customers of AWS. This includes providing onsite logistics support, greeting guests and escorting them to their briefing room, and carrying out setup/breakdown responsibilities for each briefing.
The ideal candidate has experience working with executive leadership in a support role. They are a self-starter with an impeccable attention to detail. They are comfortable with ambiguity but can successfully manage multiple tasks and projects simultaneously with direction and support from onsite EBC staff. The candidate must be able to communicate effectively with executive stakeholders and thrive in a fast-paced, dynamic environment. They anticipate customer needs, resolve tactical challenges, and remain calm under pressure.
Key Roles & Responsibilities:- Ensure Executive Briefing Center is customer-ready on executive briefing days
- Prepare and setup executive briefing resources including printed materials, supplies, and swag
- Staff Welcome Desks, greet guests and visitors, check their luggage/coats, and escort them to their briefing room
- Setup briefing rooms prior to each briefing/Breakdown briefing rooms after each briefing
- Partner with onsite support teams such as Protective Services, Catering, and AV teams to provide best in class customer experiences
- Manage briefing supply inventory and ensure all storage areas organized
- Lead briefing center facility tours for internal guests and visitors
- Additional duties as determined by the EBC Site Lead
Basic Qualifications:
- Executive presence, strong verbal and written skills
- 3+ years’ experience in a high-volume customer-facing role, preferably in the technology industry.
- Highly effective in fast-paced, dynamic environment
- Ability to manage and prioritize multiple tasks and responsibilities simultaneously
- Excellent organization, planning, and time management skills
- Ability to be on-site at the London Executive Briefing Center on a consistent basis
- Proficiency with Microsoft Word, Outlook, Excel, PowerPoint, SharePoint and Salesforce
Preferred Qualifications:
- BS/BA degree in marketing, hospitality management or equivalent related experience
- Proven record of cross-team collaboration and ability to influence without authority
- Creative problem solver
Additional Information:
- Up to £34,000
- 28 Days holiday inclusive of bank holidays
- Bespoke training and development
- Travel Allowance
- Paid overtime & time in lieu
- Pension
- Discounts available from Perkbox app, from high street shops to holidays and cinemas
We want to fuel your individuality, which is why we are deeply committed to creating an inclusive working culture at BaxterStorey. Ready to be fuelled? Apply today.
Briefing Concierge in London employer: BaxterStorey UK
Contact Detail:
BaxterStorey UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Briefing Concierge in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Tailor your responses to show how you align with their mission. We want to see your personality shine through!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you rehearse, the more confident you'll feel when it’s showtime.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested and appreciate the opportunity to connect.
We think you need these skills to ace Briefing Concierge in London
Some tips for your application 🫡
Show Your Customer Obsession: In your application, make sure to highlight any experience you've had in customer-facing roles. We want to see how you've gone above and beyond to create amazing experiences for customers, especially in high-pressure situations.
Be Detail-Oriented: Since the Briefing Concierge role requires impeccable attention to detail, share examples of how you've successfully managed logistics or events in the past. We love candidates who can juggle multiple tasks without missing a beat!
Communicate Clearly: Effective communication is key when dealing with executive stakeholders. Use your application to demonstrate your strong verbal and written skills. A well-structured application will show us you can communicate effectively in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. We can’t wait to hear from you!
How to prepare for a job interview at BaxterStorey UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Briefing Concierge role. Familiarise yourself with the responsibilities and expectations outlined in the job description. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about creating a world-class customer experience, be ready to share specific examples from your past roles where you excelled in customer service. Highlight situations where you anticipated customer needs or resolved issues under pressure.
✨Demonstrate Your Organisational Skills
The Briefing Concierge position requires excellent organisation and time management. Prepare to discuss how you manage multiple tasks simultaneously. You could even bring a planner or digital tool you use to stay organised as a visual aid during your interview.
✨Practice Your Executive Presence
You’ll be interacting with executive-level customers, so it’s crucial to convey confidence and professionalism. Practice your verbal and non-verbal communication skills. Consider doing mock interviews with friends or family to refine your delivery and ensure you come across as poised and articulate.
