At a Glance
- Tasks: Supervise and train a dynamic catering team to deliver exceptional guest experiences.
- Company: Join BaxterStorey, a leader in the hospitality industry with a passion for service.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Embrace a supportive environment that values diversity and personal growth.
- Why this job: Be part of a food revolution and create lasting memories for guests.
- Qualifications: Experience in hospitality and a passion for food and customer service.
The predicted salary is between 25000 - 30000 € per year.
Company Description
Benefits:
- 28 Days holiday inclusive of bank holidays.
- Birthday additional holiday.
- 3 days volunteering days.
- 3 days grandparent leave.
- 24 week’s enhanced maternity leave.
- Secondary career leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke development training.
- Pension and life insurance.
- Discounts available from Perkbox app, from high street shops to holidays & cinema.
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.
Every interaction is an opportunity to create a lasting impression, and we’re looking for individuals who strive to exceed expectations at every turn. Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.
As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and providing ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.
If you are someone who thrives on delivering extraordinary experiences, loves to create a harmonious and collaborative atmosphere, we would love to hear from you!
Job Description:
- Supervision and Training: Recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control: Monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management: Coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service: Foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications:
- Previous experience within the hospitality industry.
- Have a contagious passion for food and customer service.
- You draw satisfaction from supervising, training, and supporting a team.
- Understanding of delegation skills.
- Excellent organisational abilities; high attention to detail.
- Concise and effective verbal and written communication.
- Ability to adapt to challenges and opportunities with a solution-oriented perspective.
Additional Information:
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Supervisor in Hounslow employer: BaxterStorey UK
At BaxterStorey, we pride ourselves on being an exceptional employer in the hospitality industry, offering a supportive and inclusive work environment that fosters personal and professional growth. With generous benefits such as enhanced maternity leave, additional holiday for birthdays, and bespoke development training, we ensure our employees thrive while maintaining a healthy work-life balance. Join us to be part of a passionate team dedicated to delivering extraordinary guest experiences and creating a lasting impact in the world of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Hounslow
✨Tip Number 1
Get to know the company culture before your interview. Check out BaxterStorey's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use examples from your past experiences in hospitality to demonstrate your skills in supervision and customer service. We want to hear your passion for food and how you create memorable experiences!
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your enthusiasm and helps you figure out if BaxterStorey is the right fit for you. Ask about their training programmes or how they support work-life balance – it’s a two-way street!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation and reiterate your interest in the role. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Supervisor in Hounslow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for hospitality shine through! We want to see how your passion for food and customer service can contribute to our team. Share specific experiences that highlight your enthusiasm.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your supervisory experience and any relevant skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your written application clear and to the point. Use straightforward language and avoid jargon. We appreciate effective communication, so make sure your message is easy to understand and showcases your organisational skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at BaxterStorey UK
✨Know Your Stuff
Before the interview, make sure you understand BaxterStorey's values and mission. Familiarise yourself with their approach to hospitality and customer service. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your previous experience in the hospitality industry. Highlight specific examples where you’ve supervised or trained staff, managed logistics, or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Your Passion
BaxterStorey is looking for individuals who have a contagious passion for food and customer service. Share stories that reflect your enthusiasm for creating memorable guest experiences and how you’ve gone above and beyond in previous roles.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their training programmes, team dynamics, or how they measure success in the role. It shows you’re engaged and serious about contributing to their team.
