At a Glance
- Tasks: Be the friendly face of our front-of-house, welcoming guests and ensuring smooth operations.
- Company: Join a leading hospitality company dedicated to creating exceptional experiences.
- Benefits: Earn £12.71 per hour with opportunities for career growth and development.
- Other info: Embrace a vibrant team culture focused on creativity and inclusivity.
- Why this job: Make a real impact in hospitality while building your career in a supportive environment.
- Qualifications: Great customer service skills and a knack for organisation are key.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking a friendly and organized Front of House General Assistant to join our team in Pirbright, United Kingdom. In this role, you will be the first point of contact for our guests and clients, creating a welcoming and professional environment while supporting the smooth operation of our front-of-house services. You will work collaboratively with team members to ensure exceptional customer experiences and maintain efficient daily operations.
- Greet and welcome guests and clients with a warm, professional demeanor
- Manage reception desk operations, including answering phones, responding to emails, and directing inquiries
- Schedule and coordinate appointments, meetings, and reservations using scheduling software
- Provide accurate information about services, facilities, and organizational offerings
- Assist with check-in and check-out procedures, ensuring all necessary documentation is completed
- Maintain a clean, organized, and welcoming front-of-house environment
- Support team members with administrative tasks and general assistance as needed
- Handle guest requests and concerns with professionalism and empathy
- Perform data entry and maintain accurate records and databases
- Ensure compliance with health, safety, and security protocols
- Multitask effectively while maintaining attention to detail during busy periods
Qualifications
- Excellent customer service skills with a friendly and professional approach
- Strong verbal and written communication abilities
- Proven organizational and time management skills
- Ability to multitask and prioritize responsibilities effectively
- Proficiency with computer systems and Microsoft Office applications
- Experience with scheduling software or reservation systems (preferred)
- Previous experience in a front-of-house, reception, or customer service role (preferred)
- Attention to detail and accuracy in administrative tasks
- Ability to work collaboratively within a team environment
- Professional appearance and demeanor
- Flexibility to adapt to changing priorities and work schedules
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.
Front Of House General Assistant Full Time 37.5 Hr Mon - Fri £12.71 Per Hourly Rate in Guildford employer: Baxterstorey Uk
BaxterStorey UK is an excellent employer, offering a vibrant work culture where teamwork and high service standards are at the forefront of our dining experience. With ongoing training and development opportunities, employees can grow their skills while enjoying the dynamic atmosphere of campus life, making every meal service a chance to create positive experiences for students and staff alike.
