Client Services & Catering Assistant in Glasgow

Specific Responsibilities:

• Provide exceptional customer service to corporate clients, ensuring their needs are met and exceeded.
• Enhance and uphold a 5-star standard of service, providing exemplary reception, meeting room and catering services.
• Manage meeting room booking system and upkeep of 5 meeting rooms.
• Maintain cleanliness and order of the staff breakout area and small kitchen.
• Order and manage catering supplies and stock.
• Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
• Maintain the highest levels of personal presentation.
• Meet and greet all visitors professionally and cheerfully.
• Ensure all reception environments, waiting areas, corridors and meeting rooms are maintained to the highest standards of tidiness and cleanliness.
• Serve as an information source for clients.
• Maintain the standards detailed in the reception KPIs at all times.
• Be approachable and interact with clients/internal staff of all levels in a professional manner.
• Inform hosts as appropriate of the arrival of their guests.
• Issue and control visitor security passes.
• Monitor client areas to ensure visitors are collected/attended to in a timely fashion.
• Liaise and interact with security to guarantee a safe working environment for all visitors and staff.
• Conduct regular floor walks to check meeting rooms standards and overall tidiness of the floor.
• Liaise as appropriate with the Facilities Helpdesk, Security, and Workplace Services teams over conference bookings and any specialist requirements.
• Act as fire marshal in the event of a fire evacuation.
• Be customer-focused at all times, by being visible at the reception desks and during large events.
• Book taxis for clients when required.
• Chase room booking missing information and compile reports appropriately.
• Act as a Welcome Host and engage with clients on their arrival.
• Have an awareness & develop relationship with key people within the business.
• Ensure attention to detail with all aspects of service.
• Actively participate in the reception team meetings.
• Report any maintenance issues with the Facilities Helpdesk where necessary.
• Gather and pass on any client feedback to line manager.
• Suggest ideas for developing and evolving the reception services and assist in implementing these ideas.

Health & Safety, Food Safety, the Environment:

• Adhere to all Health and Safety and hygiene regulations and guidelines.
• Fully understand the fire evacuation procedures.
• Follow emergency procedures to provide for the security and safety of guests and employees.
• Work in a safe manner that does not harm or injure self or others.
• Keep the catering area clean throughout the day, and carry out regular checks to ensure that all potential hazards are reported appropriately immediately.
• Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.

Additional Responsibilities:

• Act as a positive ambassador of Baxterstorey.
• Attend any meetings or fulfill any other reasonable duties as required by management.
• Show commitment to company values in all aspects of your role.

Qualifications:

• Shows sincere enthusiasm about this position and is passionate about delivering extraordinary services and amazing customer moments.
• Has great human skills (listening, empathy, patience).
• A strong communicator with high energy, who can easily interact with colleagues and guests.
• Proactive with a positive attitude and the ability to bring creativity, fun and flair into the everyday.
• Committed and with a desire to continually learn and improve.
• A team player with the ability to motivate, encourage, empower and inspire others.

Additional Information:

• BaxterStorey Values: ALWAYS VISIONARY, WHOLEHEARTEDLY POSITIVE, CREATIVELY COLLABORATIVE, FOREVER CONSCIOUS.
• Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
• BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.