At a Glance
- Tasks: Lead a dynamic catering operation and inspire your team to deliver exceptional food experiences.
- Company: Join a forward-thinking hospitality company that values diversity and growth.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Inclusive environment with a commitment to equity, diversity, and personal development.
- Why this job: Be part of a food revolution and create a lasting hospitality legacy.
- Qualifications: Passion for food, proven management experience, and strong leadership skills.
The predicted salary is between 47000 - 47000 £ per year.
Company Description
Location: West Drayton
Salary: up to £47k
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Are you a passionate and commercially driven catering professional who thrives on delivering exceptional food experiences and outstanding service standards? Our client is seeking an experienced General Manager to lead a high-profile catering operation, overseeing three distinct catering outlets alongside an exclusive hospitality service. This is an exciting opportunity for a hands-on leader who is passionate about nutritious, healthy food and committed to delivering excellence through strong operational management.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a General Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!
Job Description
As General Catering Manager, you will take full responsibility for the day-to-day management, performance, and continuous improvement of the catering operation. You will lead from the front, inspiring your team to deliver exceptional customer experiences while maintaining the highest standards of food quality, service, compliance, and financial performance.
The successful candidate will have a strong focus on service excellence, stakeholder engagement, and operational efficiency, ensuring all contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently achieved and exceeded.
- Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
- Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
- Continually look to develop your team through mentoring, training, recognition, and empowerment
- Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
- Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance
Qualifications
- Have a contagious passion for food and customer service
- Proven experience in a senior catering or hospitality management role.
- A genuine passion for healthy eating, nutrition, and quality food delivery.
- Demonstrable success in delivering against SLAs, KPIs, and financial targets.
- Excellent leadership and people management skills.
- Strong commercial awareness and business acumen.
- Outstanding communication and stakeholder management abilities.
- Knowledge of food safety legislation and compliance requirements.
- The ability to work in a fast-paced environment while maintaining exceptional standards.
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY - We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE - We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE - We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS - We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.
General Manager - Catering & Hospitality employer: BaxterStorey UK
BaxterStorey is an exceptional employer that prioritises the well-being and development of its team members, offering a comprehensive benefits package including 28 days of holiday, enhanced maternity leave, and bespoke training opportunities. Located in West Drayton, our inclusive work culture fosters collaboration and creativity, ensuring that every employee can thrive while delivering outstanding food experiences. Join us to be part of a supportive environment that values diversity and encourages personal growth, all while making a meaningful impact in the catering and hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Catering & Hospitality
✨Tip Number 1
Network like a pro! Reach out to your connections in the catering and hospitality industry. Attend events, join relevant groups on social media, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase your passion for food and customer service, making you a standout candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the General Manager role. Highlight your experience in leading teams, achieving KPIs, and your commitment to exceptional service. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. Let’s make that hospitality legacy together!
We think you need these skills to ace General Manager - Catering & Hospitality
Some tips for your application 🫡
Show Your Passion:Let your love for food and customer service shine through in your application. We want to see that contagious passion you have for delivering exceptional experiences!
Tailor Your CV:Make sure your CV highlights your relevant experience in catering and hospitality management. We’re looking for proven success in meeting SLAs and KPIs, so don’t hold back on those achievements!
Be Authentic:When writing your cover letter, be yourself! Share your unique perspective and how it aligns with our values. We appreciate authenticity and want to know what makes you tick.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at BaxterStorey UK
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand their approach to catering and hospitality, especially their focus on healthy food and exceptional service. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a General Manager, your leadership style is crucial. Prepare examples of how you've inspired teams in the past, tackled challenges, and achieved KPIs. Be ready to discuss how you can create a culture of excellence and collaboration.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about their operations, team dynamics, and future goals. This shows your genuine interest and helps you assess if the company is the right fit for you.
✨Demonstrate Your Passion
Let your enthusiasm for food and customer service shine through. Share personal stories or experiences that highlight your commitment to quality and innovation in catering. This will resonate well with their vision of delivering extraordinary experiences.
