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- Tasks: Lead a dynamic team to deliver exceptional hospitality experiences at Lakeside Cafe & Theatre.
- Company: Join BaxterStorey, a trailblazer in the hospitality industry with a focus on inclusivity.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Why this job: Make a real impact by inspiring your team and enhancing customer experiences.
- Qualifications: Experience in multi-site management and a passion for food and service are essential.
- Other info: Be part of a supportive environment that values growth, diversity, and creativity.
The predicted salary is between 40000 - 52000 £ per year.
Company Description
Location: Lakeside Cafe & Theatre by the Lake
Salary: up to £46,000
Seasonal working pattern
Ideally located establishment on the shore of Derwentwater, in Keswick, the role will oversee catering operations at the Theatre by The Lake as well as the adjoining Lakeside Cafe and Terrace bar.
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you.
At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a General Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you.
Job Description
The ideal candidate will lead the team from the floor, building strong relationships and identify key areas to drive sales and enhance the customer experience through the differing demographics they encounter. The role will be ideal for someone who has strong ideas and a will to implement them.
- Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
- Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
- Continually look to develop your team through mentoring, training, recognition, and empowerment
- Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
- Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance
- Drive Sales and customer experience throughout the year both peak and off peak times.
Qualifications
- Previous experience in a multi site management role
- Have a contagious passion for food and customer service
- You draw satisfaction from managing, training, and supporting a team
- Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
- Excellent delegation and influencing skills
- Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
- Meticulous organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Excellent strategic thinking and critical reasoning skills
- Works according to the BaxterStorey core values
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution.
BaxterStorey Values:
- ALWAYS VISIONARY - We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE - We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE - We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS - We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'. Join us and bring your unique perspective to our team.
General Manager employer: BaxterStorey UK
Contact Detail:
BaxterStorey UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, or even chat with folks at your favourite cafes. You never know who might have a lead on that perfect General Manager role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share your ideas on how to enhance customer experiences and motivate teams – it’ll make you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by researching the company culture. Understand BaxterStorey’s values and think about how your experience aligns with their mission. This will help you demonstrate that you’re not just a fit for the role, but for the team too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to the amazing experiences we create at Lakeside Cafe & Theatre by the Lake.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! Share specific experiences that highlight your love for food and customer service. We want to see how you can inspire a team and create unforgettable moments.
Tailor Your Application: Make sure to customise your application to reflect the role of General Manager. Highlight your multi-site management experience and how you've driven sales and enhanced customer experiences in previous roles. This will show us you're the right fit!
Be Clear and Concise: Keep your written application clear and to the point. Use effective communication to convey your ideas and experiences. Remember, we appreciate attention to detail, so make sure your application is well-organised and free from errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at BaxterStorey!
How to prepare for a job interview at BaxterStorey UK
✨Know Your Stuff
Before the interview, make sure you understand BaxterStorey's values and how they align with your own. Familiarise yourself with their approach to hospitality and customer service, as well as the specific role of a General Manager. This will help you demonstrate your passion and fit for the position.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in multi-site management. Think of specific examples where you've successfully led a team, driven sales, or improved customer experiences. Highlight your ability to motivate and inspire others, as this is crucial for the role.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the company culture, team dynamics, and opportunities for growth within BaxterStorey. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Demonstrate Your Problem-Solving Skills
Think of challenges you've faced in previous roles and how you overcame them. Be ready to discuss your strategic thinking and critical reasoning skills, especially in fast-paced environments. This will illustrate your ability to adapt and thrive under pressure, which is essential for a General Manager.
