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- Tasks: Supervise and train a dynamic catering team while ensuring top-notch service and quality.
- Company: Join BaxterStorey, a leader in hospitality excellence with a vibrant culture.
- Benefits: Enjoy 28 days holiday, free meals, and bespoke training opportunities.
- Other info: Embrace a supportive environment that values diversity and personal growth.
- Why this job: Be part of a passionate team creating unforgettable guest experiences every day.
- Qualifications: Previous hospitality experience and a love for food and customer service are essential.
The predicted salary is between 25 - 30 £ per hour.
Company Description
Location: Covering Amazon NCL1 & Amazon NCL2. Must be able to commute to the locations and have own transport. Travel will be paid in accordance with company policy.
Salary: £13.90ph - 35hr contract working 5 out of 7 days.
Benefits:
- 28 Days holiday inclusive of bank holidays.
- Birthday additional holiday.
- 3 days volunteering days.
- 3 days grandparent leave.
- 24 week’s enhanced maternity leave.
- Secondary career leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke development training.
- Pension and life insurance.
- Discounts available from Perkbox app, from high street shops to holidays & cinema.
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.
Every interaction is an opportunity to create a lasting impression, and we’re looking for individuals who strive to exceed expectations at every turn. Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.
As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and providing ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.
If you are someone who thrives on delivering extraordinary experiences, loves to create a harmonious and collaborative atmosphere, we would love to hear from you!
Job Description:
- Supervision and Training: Recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control: Monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management: Coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service: Foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications:
- Previous experience within the hospitality industry.
- Have a contagious passion for food and customer service.
- You draw satisfaction from supervising, training, and supporting a team.
- Understanding of delegation skills.
- Excellent organisational abilities; high attention to detail.
- Concise and effective verbal and written communication.
- Ability to adapt to challenges and opportunities with a solution-oriented perspective.
Additional Information:
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality.
Service Supervisor in Gateshead employer: BaxterStorey UK
Contact Detail:
BaxterStorey UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Supervisor in Gateshead
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Service Supervisor role or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research BaxterStorey and their values, and be ready to share how your passion for food and customer service aligns with their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Do mock interviews with a friend or in front of the mirror. Focus on articulating your experience in supervising and training staff, as well as your knack for quality control and customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the BaxterStorey family and contributing to their hospitality legacy.
We think you need these skills to ace Service Supervisor in Gateshead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm for food and customer service. We want to see that you’re not just looking for a job, but that you genuinely care about creating unforgettable moments for our guests.
Tailor Your Application: Make sure to customise your application to fit the Service Supervisor role. Highlight your previous experience in the hospitality industry and how it aligns with our values. We appreciate candidates who take the time to connect their skills with what we’re all about at BaxterStorey.
Be Clear and Concise: Keep your written application clear and to the point. Use effective communication to convey your thoughts without unnecessary fluff. We value attention to detail, so make sure your application is well-organised and free of typos or errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows that you’re proactive and eager to join our team!
How to prepare for a job interview at BaxterStorey UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Supervisor inside out. Familiarise yourself with the key responsibilities like supervising staff, quality control, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Passion
BaxterStorey is looking for individuals who have a contagious passion for food and customer service. Be prepared to share specific examples from your past experiences that highlight your enthusiasm for hospitality and how you've gone above and beyond to create memorable guest experiences.
✨Demonstrate Team Spirit
As a Service Supervisor, you'll be leading a team, so it's crucial to showcase your leadership skills. Talk about your experience in training and supporting staff, and how you foster a collaborative atmosphere. Highlight any instances where you've successfully resolved conflicts or motivated your team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and how they support employee development. This shows that you're not just interested in the job, but also in growing with the company and contributing to its values.