At a Glance
- Tasks: Be the friendly face of our hospitality team, ensuring guests feel welcome and supported.
- Company: Join Baxterstorey, a leader in the hospitality industry with a focus on exceptional service.
- Benefits: Enjoy 28 days holiday, your birthday off, and free meals during shifts.
- Other info: We offer ongoing training and career growth opportunities in a supportive environment.
- Why this job: Make a real impact by creating unforgettable experiences for our guests every day.
- Qualifications: Strong customer service skills and a passion for teamwork are essential.
The predicted salary is between 25000 - 26000 € per year.
Company Description
General Catering Assistant - Full Time 37.5hrs Monday to Friday - 7.5hrs plus 30mins unpaid lunch break Pirbright £12.71 an hour
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks' enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meal on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you.
At Baxterstorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a General Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!
Job Description
We are seeking a friendly and organized Front of House General Assistant to join our team in Pirbright, United Kingdom. In this role, you will be the first point of contact for our guests and clients, creating a welcoming and professional environment while supporting the smooth operation of our front-of-house services. You will work collaboratively with team members to ensure exceptional customer experiences and maintain efficient daily operations.
- Greet and welcome guests and clients with a warm, professional demeanor
- Manage reception desk operations, including answering phones, responding to emails, and directing inquiries
- Schedule and coordinate appointments, meetings, and reservations using scheduling software
- Provide accurate information about services, facilities, and organizational offerings
- Assist with check-in and check-out procedures, ensuring all necessary documentation is completed
- Maintain a clean, organized, and welcoming front-of-house environment
- Support team members with administrative tasks and general assistance as needed
- Handle guest requests and concerns with professionalism and empathy
- Perform data entry and maintain accurate records and databases
- Ensure compliance with health, safety, and security protocols
- Multitask effectively while maintaining attention to detail during busy periods
Qualifications
- Excellent customer service skills with a friendly and professional approach
- Strong verbal and written communication abilities
- Proven organizational and time management skills
- Ability to multitask and prioritize responsibilities effectively
- Proficiency with computer systems and Microsoft Office applications
- Experience with scheduling software or reservation systems (preferred)
- Previous experience in a front-of-house, reception, or customer service role (preferred)
- Attention to detail and accuracy in administrative tasks
- Ability to work collaboratively within a team environment
- Professional appearance and demeanor
- Flexibility to adapt to changing priorities and work schedules
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality.
Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate employer: BaxterStorey UK
Baxterstorey is an exceptional employer that prioritises the well-being and development of its team members in Pirbright. With a strong focus on work-life balance, inclusive culture, and bespoke training opportunities, employees are empowered to grow and thrive in their roles. The company also offers generous benefits such as 28 days of holiday, enhanced maternity leave, and a supportive environment that celebrates diversity, making it a rewarding place to build a meaningful career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate
✨Tip Number 1
Get to know the company before your interview! Research Baxterstorey’s values and culture. This way, you can show how your passion for hospitality aligns with their mission during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a guest. Be ready to share these stories to demonstrate your friendly and professional approach.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look polished and professional when you arrive for your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Front of House General Assistant full time 37.5 hr Mon - Fri £12.71 per hourly rate
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with others.
Tailor Your Application:Make sure to tailor your application to the role. Highlight your relevant experience in customer service and any skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you’ll be doing a lot of it in this role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BaxterStorey UK
✨Know the Company
Before your interview, take some time to research Baxterstorey. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House General Assistant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your friendly and professional approach, as this aligns perfectly with what they’re looking for.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, multitasking, and handling difficult situations. Practising your responses can help you feel more confident. Think about how you can demonstrate your organisational skills and ability to work collaboratively, which are crucial for this role.
✨Dress the Part
First impressions matter! Dress professionally and ensure you present yourself well. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Remember, you’ll be the first point of contact for guests!
