Food and Beverage/Events Supervisor

Are you a keen individual with a passion for delivering great experiences and have a great eye for detail? The Front of House & Events Supervisor position is perfect for you! As our Front of House & Events Supervisor, you will be responsible for the following:

• Plan, organize, and execute conferences, meetings, and events according to client specifications and departmental standards.
• Coordinate event logistics, including venue setup, audiovisual equipment, and catering arrangements.
• Collaborate with clients, event planners, and vendors to ensure smooth event operations and exceed client expectations.
• Oversee event registration and coordinate with relevant departments to address any special requests or issues during events.
• Lead and manage a team of event staff.
• Assist with the daily upkeep and operation of the Cafe to ensure high standards are kept and guest satisfaction is maintained.
• Conduct training sessions to ensure staff members are well-versed in event procedures, service standards, and safety protocols.
• Assign duties and responsibilities to team members and provide guidance and support as needed.
• Monitor staff performance, provide constructive feedback, and implement corrective measures when necessary.
• Foster a positive and collaborative work environment, promoting teamwork and continuous improvement.
• Serve as the main point of contact for clients during events, addressing their needs and resolving any issues that may arise.
• Build strong relationships with clients, understanding their event objectives, and offering suggestions to enhance their experience.
• Proactively communicate with clients to ensure their requirements are met and provide timely updates throughout the event planning process.
• Maintain a high standard of service excellence, ensuring that all events meet or exceed client expectations.
• Conduct regular inspections of event spaces and equipment to ensure they are clean, organized, and in good working condition.
• Ensure compliance with health and safety regulations, food handling guidelines, and other relevant policies and procedures.
• Continuously identify opportunities for improvement and implement best practices to enhance event operations.
• Provide friendly and professional customer service to clients and guests, ensuring their needs are met and their expectations are exceeded in both our Cafe and during events.
• Maintain cleanliness and hygiene standards in the food preparation and service areas, adhering to health and safety regulations.

Success in a similar role is vital to the position. Personal Alcohol License is beneficial to the role, although this will be provided if not currently obtained.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.