Restaurant Server – Tottenham Hotspur Training Centre in Enfield

The role is 5 days over a 7 day week. Occasional evening work will be required if players stay at their on-site hotel. As Service Assistant, you would be working closely with the Hospitality Supervisor/Manager based at the Tottenham Hotspur Training Centre, supporting the operations team, talented chefs, and target-driven salespeople to deliver flawless service and exceptional food and drinks. The Service Assistant will build strong relationships with clients, understanding briefs and executing every detail with continuous quality and a human touch.

Key Responsibilities:

• Monitoring and serving all food and drinks to customers/clients/guests and clearing throughout the event.
• Ensuring that there is clean furniture, dining tables, and chairs available for the guests and ensuring presentation is at the forefront of everything you do.
• Prepare all hospitality food and beverage requests offered to customers/clients/guests in designated meeting spaces in a presentable manner.
• Work without supervision and take initiative over duties and tasks without being directed.
• Serve guests with the highest level of customer service with maximum speed, efficiency, and always with a smile.
• Use coffee machines as required.
• Assist with ordering and deliveries as needed.
• Prepare all hospitality requirements ensuring all items are available and report any shortages to your line manager.
• Ensure hospitality rooms are left clean and tidy.

Qualifications:

• Excellent communication skills, internally and externally.
• Supportive team player.
• Ability to work under pressure.
• Takes the initiative to provide excellent customer service.
• Ability to work autonomously or within a team.
• Adaptability to different working conditions.
• Positive attitude.
• Ability to solve any customer service-related problem.

Additional Information:

For almost 20 years, we have created beautiful spaces, exciting menus, and friendly teams, so that each customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!

BaxterStorey Values:

• ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
• WHOLEHEARTEDLY POSITIVE: We are upbeat, motivating, and inspiring. Our love for what we do radiates through our food and is amplified by our people.
• CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and work together to be better.
• FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. To support our commitment to this, we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.