Food Service Assistant in Durham

Company Description

Food Service Assistant - Mount Oswald Durham

12 hours per week. Working any two days out of 7 Monday - Sunday between the hours of 9am - 4pm. £13.00 per hour.

A flexible approach is also needed to meet the needs of the business with the expectation to work additional hours to cover other staff holidays when needed.

Working in a Team of 7 providing breakfast and lunch in the Cafe at The Story Mount Oswald.

Benefits:

• Up to 15 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you.

At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a General Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Job Description Overview

We are seeking a dedicated and enthusiastic Food Service Associate to join our team. In this role, you will be responsible for providing excellent customer service while assisting in the preparation and serving of food and beverages. Your contribution will ensure a positive dining experience for our customers, making it essential to maintain high standards of cleanliness and organisation within the food service area.

Responsibilities:

• Prepare and serve food items according to correct portion sizes.
• Maintain cleanliness and organisation of the kitchen porter and dining areas, ensuring compliance with health and safety regulations.
• Assist customers with their orders, providing information about menu items and accommodating dietary restrictions as needed.
• Operate service equipment correctly and safely: dishwashers, panini machine, toaster, coffee machine etc.
• Monitor inventory levels of food supplies and report shortages to management.
• Collaborate with team members to ensure smooth operations during busy periods.
• Greet customers warmly and create a welcoming atmosphere.
• Serve food and beverages promptly, maintaining a high level of attention to detail.
• Utilise the point-of-sale system to process orders accurately.
• Handle cash, credit card transactions, adhering to cash handling procedures.
• Set up tables, chairs, and other dining areas before opening and arrange them appropriately.
• Clean and sanitise tables, counters, and service areas regularly.
• Ensure the cafe's cleanliness and tidiness by sweeping, mopping, and taking out rubbish.
• Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
• Work closely with the kitchen staff to ensure timely and accurate food delivery.
• Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
• Adhere to dress code policies.
• Adhere to food safety and hygiene regulations to maintain a safe environment.
• Follow proper hand hygiene procedures and maintain personal cleanliness at all times.
• Ensure the café is compliant with health and safety standards at all times.

Skills:

• GCSE education or above.
• Excellent organisational and time management skills, with the ability to multitask and prioritise tasks in a fast-paced environment.
• Ability to work independently as well as part of a team, demonstrating a cooperative and positive attitude.
• Basic math skills for cash handling and order processing.

Experience:

• Previous experience in a food service or hospitality role is essential.
• Strong communication skills with a friendly and approachable demeanor.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Basic knowledge of food safety practices is preferred.
• A willingness to learn new skills and adapt to changing situations is essential.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Friendly and approachable demeanor, with a genuine desire to provide exceptional customer service.

Personal Attributes:

• Willingness to learn and progress.
• Be honest and trustworthy.
• Team player.
• Respectful.
• Flexible and adaptable to change.
• Possess cultural awareness and sensitivity.
• Demonstrate sound work ethics.
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.

Join us in delivering exceptional service in a vibrant environment where your contributions truly matter!

Qualifications:

We require you to have experience in the following areas:

• Hospitality
• Food Service
• Food Safety
• Food Handling
• Customer Service

Spoken and written English is essential.

Additional Information:

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

• ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
• WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
• CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
• FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.