Deputy General Manager

Job Description

• Support the General Manager in leading all hospitality, retail and catering operations across Aberdeen Football Club
• Lead, inspire and develop managers and teams to consistently deliver exceptional service standards
• Drive operational excellence across matchdays, conferences, events and non-matchday business
• Build positive and collaborative relationships with the client and key stakeholders
• Support financial performance through effective cost control, labour management and revenue generation
• Ensure all Health & Safety, Food Safety and company compliance standards are achieved and maintained
• Continuously identify opportunities to improve service delivery, efficiency and guest satisfaction
• Develop and mentor future leaders through coaching, training and succession planning
• Support recruitment, onboarding and retention of talented team members
• Lead by example and create a positive culture aligned with BaxterStorey values
• Assist in the delivery of business-critical KPIs including Health & Safety, Sustainability, Financial Performance and Governance

Qualifications

• Previous experience in a senior hospitality management role
• Experience within stadia, events, conference, catering or hospitality operations preferred
• A genuine passion for food, hospitality and customer service
• Strong people management and leadership skills
• Excellent organisational and planning abilities
• Financially aware with experience managing budgets and controlling costs
• Strong communication and relationship-building skills
• Ability to work under pressure and manage multiple priorities
• A proactive and solution-focused approach
• Ability to motivate and engage teams to consistently perform at a high level
• Strong understanding of compliance, health and safety and operational standards
• Works in line with the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

Wholeheartedly Positive

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

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