Job Description
As the Operations Support Manager, you will play a critical role in ensuring the smooth and efficient operations for one of our BaxterStorey areas. You will be responsible for overseeing various operational functions, managing a team of support staff, and implementing strategies to improve operational effectiveness
Qualifications
Proficiency in using relevant software applications and tools.
Ability to work under pressure and manage multiple priorities in a fast-paced environment.
Strong leadership skills with the ability to inspire and motivate a team.
Excellent organisational and problem solving skills, with a keen attention to detail.
Superior interpersonal skills and confident with others.
Great administrator skills.
Proven experience in operations management, preferably in a support oriented role.
Monitor managers, conduct appraisals, and develop plans.
Conduct regular team meetings and communicate targets and information.
Utilise restaurant development and marketing plans.
Implement BaxterStorey standards effectively.
Assist sales team in exploring opportunities.
Ensure customer focus and exceed expectations.
Maintain strong client relationship and prompt service.
Ensure compliance with regulations and procedures.
Conduct risk assessments and maintain records.
Maintain equipment and follow procedures.
Attend relevant training and promote environmental initiatives.
Adapt to changing needs and exceed expectations.
Present food according to standards.
Conduct client review meetings.
Follow recruitment and training policies.
Motivate and train staff, provide support and fair treatment.
Carry out disciplinary procedures.
Develop and assess teams, encourage creativity.
Additional Information
- Birthday additional holiday.
- 3 days volunteering days.
- 3 days grandparent leave.
- 24 weeks of enhanced maternity leave.
- Secondary career leave.
- Wedding/commitment day leave.
- Free meals on shift.
- Bespoke development training.
- Pension and life insurance.
- Discounts available from the Perkbox app, from high street shops to holidays & cinemas.
- Wellbeing hub.
- Access to employee assistance programme.
- Cycle to work scheme.
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Operations Support Manager in Crawley Down employer: Baxterstorey Uk
BaxterStorey UK is an excellent employer, offering a vibrant work culture where teamwork and high service standards are at the forefront of our dining experience. With ongoing training and development opportunities, employees can grow their skills while enjoying the dynamic atmosphere of campus life, making every meal service a chance to create positive experiences for students and staff alike.
