Service Supervisor

Compensation: GBP 33,000 - GBP 34,000 - yearly

Company Description:

• Salary: Up to £34k
• 28 Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 24 week’s enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Access to employee assistance programme.
• Cycle to work scheme.

Job Description:

• Lead, coach, and inspire a small, close-knit hospitality team within a dynamic media agency environment.
• Recruit, train, and support team members across coffee service, retail, and events.
• Set clear expectations while fostering a fun, collaborative culture where people feel motivated to deliver their best.

Experience & Quality:

• Take ownership of the day-to-day experience, ensuring consistently high standards across coffee, retail, and in-house hospitality.
• Keep a sharp eye on quality, presentation, and service style—balancing professionalism with a relaxed, agency-appropriate vibe.
• Proactively address any issues to maintain a seamless and enjoyable experience for clients and colleagues.

Operations & Logistics:

• Oversee weekday operations (Monday–Friday), managing the smooth running of the coffee bar, retail offer, and meeting/event hospitality.
• Coordinate ordering, stock control, and setup, ensuring everything is in place to deliver efficiently.
• Take responsibility for planning and executing internal events, adapting quickly in a fast-paced environment.

Thursday Bar & Events Lead:

• Own and develop the weekly Thursday bar night—bringing creativity, energy, and a strong point of view on drinks and atmosphere.
• Curate engaging, high-quality beverage offerings and themed experiences that can compete with the best of Soho’s hospitality scene.
• Lead from the front during events, driving both service standards and overall vibe to create a standout social moment each week.

Client Experience & Engagement:

• Build strong relationships with internal teams and guests, delivering a personable and engaging service style.
• Confidently handle requests, including bespoke event needs and dietary requirements.
• Stay curious—gather feedback, spot trends, and continuously evolve the offer to keep it fresh, relevant, and exciting.

Qualifications:

• Previous experience within the hospitality industry, specifically in events and bar environments but also with a keen interest in retail and speciality coffee.
• Have a contagious passion for food, beverage and customer service.
• You draw satisfaction from supervising, training, and supporting a team.
• Understanding of delegation skills.
• Excellent organisational abilities; high attention to detail.
• Concise and effective verbal and written communication.
• Ability to adapt to challenges and opportunities with a solution‑oriented perspective.