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- Tasks: Lead and train a dynamic catering team to deliver exceptional service.
- Company: Join BaxterStorey, a leader in the hospitality industry, creating unforgettable experiences.
- Benefits: Enjoy 28 days holiday, free meals, and discounts on high street shops and cinema.
- Why this job: Be part of a supportive team that values growth, diversity, and work-life balance.
- Qualifications: Previous supervisory experience and a passion for food and customer service are essential.
- Other info: We celebrate individuality and encourage applications from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Title: Restaurant & Hospitality Supervisor
Location: Sony Music, Kings Cross, London
- 28 Days holiday including bank holidays
- Plus your birthday off
- 24 week’s enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our HAPI app; high street shops, holidays & cinema
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Hospitality & Retail Catering Services Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a Hospitality & Retail Catering Services Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!
Job Description
- Supervision and Training – recruit, train, and supervise catering team, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
- Quality Control – monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
- Logistics Management – coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
- Customer Service – foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Qualifications
- Previous experience in a Supervisory position with excellent people management skills.
- Preferable for candidate to have prior experience within the workplace dining sector.
- Have a contagious passion for food and customer service.
- You draw satisfaction from supervising, training, and supporting a team.
- Understanding of delegation and influencing skills.
- Excellent organisational abilities; high attention to detail.
- Concise and effective verbal and written communication.
- Ability to adapt to challenges and opportunities with a solution-oriented perspective.
- Works according to the BaxterStorey core values.
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY – We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE – We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE – We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS – We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.
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Restaurant & Hospitality Supervisor employer: BaxterStorey Limited
Contact Detail:
BaxterStorey Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant & Hospitality Supervisor
✨Tip Number 1
Show your passion for hospitality! When you network or during interviews, share specific examples of how you've created memorable experiences for guests in previous roles. This will demonstrate your commitment to exceptional service.
✨Tip Number 2
Familiarize yourself with BaxterStorey's core values. During conversations or interviews, reference these values and explain how your personal work ethic aligns with them. This shows that you're not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 3
Highlight your leadership skills by discussing how you've successfully trained and supervised teams in the past. Be ready to provide examples of how you set expectations and provided feedback to maintain high performance.
✨Tip Number 4
Prepare to discuss logistics management. Think about times when you coordinated events or managed inventory effectively. Being able to articulate your experience in these areas will show that you can handle the responsibilities of the role.
We think you need these skills to ace Restaurant & Hospitality Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and supervisory roles. Emphasize your people management skills and any previous work in the workplace dining sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific experiences where you have successfully trained or supervised a team, and how you align with BaxterStorey's values.
Showcase Your Communication Skills: In your application, demonstrate your concise and effective verbal and written communication abilities. Use clear language and structure to convey your thoughts, as this reflects your organizational skills.
Highlight Your Problem-Solving Abilities: Provide examples of how you've addressed challenges in previous roles. Discuss your solution-oriented perspective and how it has led to improved customer satisfaction or team performance.
How to prepare for a job interview at BaxterStorey Limited
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns with the company's focus on delivering exceptional service.
✨Demonstrate Leadership Skills
Since the role involves supervising and training a team, be prepared to discuss your leadership style. Highlight any past experiences where you successfully managed a team, set clear expectations, and provided constructive feedback.
✨Emphasize Problem-Solving Abilities
The ability to address and resolve issues promptly is crucial in this role. Prepare to share examples of challenges you've faced in previous positions and how you approached them with a solution-oriented mindset.
✨Align with Company Values
Familiarize yourself with BaxterStorey's core values and be ready to discuss how your personal values align with theirs. Show that you are not only a fit for the role but also for the company culture by demonstrating your commitment to inclusivity and continuous improvement.
