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- Tasks: Welcome guests and ensure a fantastic experience in our lounges.
- Company: Join British Airways, a leading airline with a focus on customer service.
- Benefits: Enjoy competitive pay, free meals, and generous holiday leave.
- Other info: Flexible shifts, training opportunities, and discounts on various services.
- Why this job: Be part of a dynamic team at Heathrow Airport and enhance your hospitality skills.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 14 - 14 £ per hour.
Location: Heathrow Airport, Terminal 5
Hours of work: 37.5 hrs per week
You will be required to work a combination of early and late shifts. The earliest start is 04:30 with the latest finish time of 22:30. All shifts are for 8 hours. It’s important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times. For those of you who drive, free car parking is provided.
As this role is based at Heathrow Airport, you will be required to complete mandatory pre‑employment checks. These include:
- Providing 5 years of verifiable employment history
- Undergoing a UK DBS check
- If you have lived outside the UK for more than 6 months, obtaining an overseas Police Clearance Certificate from the relevant UK‑based embassy
Benefits include:
- 28 Days holiday, including bank holidays
- Birthday holiday
- 24 weeks' enhanced maternity leave
- Secondary Carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays
Lounge Host - British Airways Lounges employer: BaxterStorey Limited
Contact Detail:
BaxterStorey Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Host - British Airways Lounges
✨Tip Number 1
Network like a pro! Reach out to current or former Lounge Hosts at British Airways on LinkedIn. Ask them about their experiences and any insider tips they might have. This can give you a leg up when it comes to understanding the role better.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about scenarios where you've provided excellent customer service or handled difficult situations. We want you to shine, so make sure you can share your stories confidently!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role like this. Choose smart attire that reflects the professionalism of British Airways, and you'll be off to a great start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Lounge Host - British Airways Lounges
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lounge Host role. Highlight any customer service experience and skills that match what we’re looking for. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working at British Airways and how you can contribute to creating a welcoming atmosphere in the lounges. Keep it friendly and engaging!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at BaxterStorey Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Lounge Host at British Airways involves. Familiarise yourself with the responsibilities, such as providing excellent customer service and ensuring a welcoming environment for guests. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Plan Your Journey
Since the job is at Heathrow Airport, it's crucial to plan how you'll get there, especially considering the early start times. If you're using public transport, check the schedules in advance. If you're driving, remember that free parking is available, but factor in time for traffic. Arriving on time shows your commitment and reliability.
✨Prepare for Background Checks
Be ready to discuss your employment history and any necessary checks, like the UK DBS check. Gather your documents ahead of time, including proof of your 5 years of verifiable employment. This preparation will demonstrate your organisation skills and readiness for the role.
✨Showcase Your Customer Service Skills
As a Lounge Host, you'll be interacting with guests regularly. Think of examples from your past experiences where you've provided exceptional customer service. Be prepared to share these stories during the interview to highlight your suitability for the role and your ability to create a positive atmosphere.