At a Glance
- Tasks: Greet customers and provide 5-star hospitality in a vibrant lounge environment.
- Company: Join BaxterStorey at Heathrow Airport, a leader in hospitality.
- Benefits: 28 days holiday, free meals, discounts, and bespoke training opportunities.
- Other info: Flexible shifts with excellent career progression in an inclusive workplace.
- Why this job: Be the face of luxury service and create memorable experiences for travellers.
- Qualifications: Customer service experience and a friendly, approachable attitude are essential.
The predicted salary is between 22000 - 25000 £ per year.
You will be required to work a combination of early and late shifts. The earliest start is 04:30 with the latest finish time of 22:30. All shifts are for 8 hours. It is important you live a commutable distance from Heathrow Airport if you rely on public transport, considering the start and finish times. For those who drive, free car parking is provided.
As this role is based at Heathrow Airport, you will be required to complete mandatory pre‑employment checks. These include providing 5 years of verifiable employment history, undergoing a UK DBS check, and, if you have lived outside the UK for more than 6 months, obtaining an overseas Police Clearance Certificate from the relevant UK‑based embassy.
- 28 Days holiday, including bank holidays
- Birthday holiday
- 24 weeks' enhanced maternity leave
- Secondary Carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app, high street shops, holidays & cinema
- Access to an employee assistance programme
- Cycle to work scheme
Whenever customers visit the British Airways Lounges at Heathrow Airport, you’ll be there as a lounge host to greet them with 5‑star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.
Job Description
- To provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one.
- Greet customers warmly and create a welcoming atmosphere.
- Take orders accurately and efficiently.
- Serve food and beverages promptly, maintaining a high level of attention to detail.
- Handle customer complaints and resolve issues professionally and courteously.
- Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish.
- Clean and sanitise tables, counters, and service areas regularly.
- Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
- Assist in monitoring inventory/stock levels and report any shortages to the management.
- Maintain a positive work environment by fostering teamwork and cooperation.
- Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
- Adhere to dress code policies. Demonstrate excellence.
- Adhere to food safety and hygiene regulations to maintain a safe environment.
- Follow proper hand hygiene procedures and maintain personal cleanliness.
- Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.
Qualifications
- Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast‑paced environment.
- Friendly and approachable demeanour, with a genuine desire to provide exceptional customer service.
- Ability to work well under pressure and handle customer complaints effectively.
- Willingness to learn and progress.
- Be honest and trustworthy.
- Team player.
- Respectful.
- Flexible.
- Adaptable.
- Possess cultural awareness and sensitivity.
- Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aims for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Lounge Host - CCR Lounge in London employer: BaxterStorey Limited
BaxterStorey is an exceptional employer, offering a vibrant work culture at Heathrow Airport where you can thrive in a dynamic environment. With comprehensive benefits including 28 days of holiday, bespoke training opportunities, and a commitment to diversity and inclusion, employees are empowered to grow and excel in their careers while enjoying perks like free meals and discounts. Join us as a Lounge Host and be part of a team that values your contributions and fosters a welcoming atmosphere for both staff and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Host - CCR Lounge in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BaxterStorey Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BaxterStorey Limited
Don't be shy about reaching out to BaxterStorey Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lounge Host - CCR Lounge in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BaxterStorey Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BaxterStorey Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
