At a Glance
- Tasks: Lead a dynamic hospitality team and create unforgettable dining experiences.
- Company: Join a leading catering business known for innovation and exceptional service.
- Benefits: Inclusive work environment, ongoing training, and a focus on work-life balance.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
- Why this job: Make a real impact in the hospitality industry while growing your career.
- Qualifications: Strong leadership skills and a passion for client service.
The predicted salary is between 25000 - 35000 € per year.
We are looking for an individual who has a real passion for the Hospitality industry, is keen to be collaborative and takes pride in their work. Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented individual who strives to exceed expectations at every turn. We are a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service. As a member of the team, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and providing ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.
Job Description
- To work alongside Client Centre Manager to develop the Hospitality department, specifically Client Centre, implementing improvements and adjustments where necessary.
- To support in the delivery of smooth and efficient daily running of the Client Centre.
- Be a presence and lead by example on the floor and client focused, striving to drive the standards up of the department ensuring a high standard of service and engagement with clients.
- Assisting in stock take as required.
- Assisting the department in working towards/exceeding budget and achieving departmental financial targets/forecasts by maximising revenue throughout the department.
- Demonstrate an understanding of cost control and managing ways of working in order to minimise costs.
- Make a continuous assessment of the performance of all staff under supervision in order to establish training needs and development potential with Management.
- Maintain a positive working culture alongside Portico (Reception team) within the Conference and Client Services as well as the back of house (BOH) teams and WSH team onsite.
- Oversee the delivery and service of food and beverage products to ensure highest quality at all times delivered to our clients.
- Review daily and future bookings and cascade via team briefings the daily business review and deliverance thereof.
- Endeavour to anticipate the client’s every need, taking the initiative and demonstrating the utmost attention to detail.
- Ensure that customers receive a prompt and efficient service, and expectations are consistently exceeded.
- Monitoring client feedback, handling complaints and resolving issues with action plans in a timely manner.
- Ensure due diligence records are completed accurately and on time and filed for future reference.
- Ensure that the location meets statutory and company requirements in Health and Safety, Food Safety and environmental legislation and procedures by completing risk assessments to ensure all is adhered to such as allergen policies.
- To monitor breakages of equipment/service stock and complete monthly equipment and environment conditions reviews and ensure all is maintained and in good working order.
Qualifications
- Strong leadership and team management abilities.
- Excellent client service and problem-solving skills.
- Ability to work under pressure in a fast-paced environment.
- Strong organisational and multitasking skills.
- Knowledge and/or qualifications in Food, Health & Safety.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.
Hospitality Assistant Manager in London employer: BaxterStorey Limited
At BaxterStorey, we pride ourselves on being a leading employer in the hospitality sector, offering a vibrant and inclusive work environment in the heart of Central London. Our commitment to employee development is reflected in our ongoing training programmes and focus on work-life balance, ensuring that you can thrive both personally and professionally while delivering exceptional service. Join our passionate team where every day presents an opportunity to create memorable dining experiences and make a lasting impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your passion for hospitality and how you can contribute to their amazing service standards.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've gone above and beyond in customer service or teamwork. This will demonstrate your ability to exceed expectations, just like they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Hospitality Assistant Manager in London
Some tips for your application 🫡
Show Your Passion:Let your love for the hospitality industry shine through in your application. We want to see how your enthusiasm can contribute to our amazing team and help us create memorable experiences for our clients.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We’re looking for someone who can lead by example and exceed expectations, so show us how you’ve done that in the past!
Be Personable:Remember, every interaction is an opportunity to impress! Use a friendly tone in your written application to reflect the collaborative spirit we value at StudySmarter. We want to get a sense of your personality!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get you on board with our fantastic team!
How to prepare for a job interview at BaxterStorey Limited
✨Know Your Hospitality Stuff
Make sure you brush up on the latest trends in the hospitality industry. Be ready to discuss your passion for food and service, and how you can contribute to creating memorable dining experiences. Show them you’re not just a fan of hospitality but that you live and breathe it!
✨Demonstrate Leadership Skills
As an Assistant Manager, they’ll want to see your leadership potential. Prepare examples of how you've led teams or improved service standards in previous roles. Highlight your ability to motivate others and create a positive working culture.
✨Client-Centric Mindset
Since this role is all about exceeding client expectations, think of specific instances where you’ve gone above and beyond for customers. Be ready to share how you handle feedback and resolve complaints effectively, showing that you truly care about client satisfaction.
✨Showcase Your Organisational Skills
In a fast-paced environment, being organised is key. Talk about your multitasking abilities and how you manage daily operations efficiently. You might even want to mention any tools or methods you use to keep everything running smoothly.
