At a Glance
- Tasks: Lead and inspire a team to deliver exceptional hospitality and service.
- Company: Join BaxterStorey, a trailblazer in the hospitality industry.
- Benefits: Enjoy bespoke training, discounts, pension, and a cycle to work scheme.
- Other info: Inclusive environment with a commitment to diversity and personal growth.
- Why this job: Make a real impact by creating unforgettable experiences for customers.
- Qualifications: Experience in hospitality management and a passion for food and service.
The predicted salary is between 30000 - 40000 £ per year.
Bespoke training and development opportunities.
Apprenticeships opportunities for all experience levels.
Pension and life insurance.
Discounts available on our Perkbox app; high street shops, holidays & cinema.
Access to employee assistance programme.
Cycle to work scheme.
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you.
At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Head of Retail who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work‑life balance, because we believe that people excel when they are given the space to take care of themselves.
WHAT WILL KEEP YOU BUSY:
- Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards.
- Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business.
- Continually look to develop your team through mentoring, training, recognition, and empowerment.
- Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation.
- Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance.
WHAT YOU BRING TO THE TABLE:
- You thrive on getting the best out of people and maximising commercial opportunities.
- You draw satisfaction from managing, training and supporting a team.
- You demonstrate a genuine passion for food & service, with a strong eye for detail in service standards, innovation and merchandising.
- You provide a professional catering service, ensuring that company standards are maintained and that Client expectations are met.
- Have experience in a managerial role in contract catering or hospitality.
- Thrive on delivering a great customer experience and leading by example.
- Able to demonstrate your analytical approach to problem solving.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Head of Retail - Catering in London employer: BaxterStorey Limited
At BaxterStorey, we pride ourselves on being an exceptional employer that champions personal and professional growth within a vibrant and inclusive work culture. Our commitment to employee development is reflected in our bespoke training programmes and apprenticeship opportunities, ensuring that every team member can thrive while enjoying a healthy work-life balance. With benefits like pension plans, life insurance, and discounts through our Perkbox app, we create an environment where our staff can excel and feel valued, all while delivering outstanding hospitality experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Retail - Catering in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BaxterStorey Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BaxterStorey Limited
Don't be shy about reaching out to BaxterStorey Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Retail - Catering in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BaxterStorey Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BaxterStorey Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
