Director of People - Operations in London

38 Days holiday inclusive of bank holidays. Birthday additional holiday. 24 weeks of enhanced maternity leave. Secondary carer leave. Wedding/commitment day leave. Pension and life insurance. Discounts available via PerkBox, from high street shops to holidays & cinemas. Access to employee assistance programme. Cycle to work scheme.

BaxterStorey specialises in the highest quality food and service for everyone that we serve. We give our clients a tailor-made service, attention to detail, expertise and innovation, along with superb service from a team that cares about what they do. We aim to deliver every day and exceed on yesterday. We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence.

More about the role:

• Strategic Leadership: Develop and implement People Plan aligned with business objectives. Advise senior leadership on workforce planning, organisational design, and talent management. Champion diversity, equity, inclusion, and wellbeing initiatives. Lead, motivate and manage performance of the People Business Partners.
• Talent Acquisition & Development: Work with the L&D Director (WSH) on learning and development programs and bespoke programmes for the business area. Ensure compliance with TUPE and other employment regulations during acquisitions or transitions.
• Employee Relations & Engagement: Lead on the employee engagement business action plans. Foster a positive employee experience and culture across all the business. Manage high level employee relations, grievances, and disciplinary, to ensure that the business complies with most up to date employment legislation.
• Policy & Compliance: Ensure People policies are regularly reviewed, up-to-date and legally compliant. Monitor and report monthly on people metrics and KPIs. Lead change management and organisational design and development.
• Operational Oversight: Manage people budgets and resources. Lead and be the escalation contact on the specific HRIS systems and data analytics. Partner with any client People / HR leaders appropriately, including presenting at any client meetings, tenders and bids.

Qualifications Who you are:

• Senior management experience working in a HR Director/Head of HR capacity, including leadership of a multi-function HR team.
• Previous experience in a fast paced, multi-sited, and service led business, where people and service are at the very heart of the business.
• Experience of managing both remote teams and office-based teams.
• A HR generalist with experience in all aspects of HR and L&D.
• Resilient, agile and flexible with strong influencing skills at all levels as well as a tenacious and “can do” attitude.
• Experience of working in an environment where adherence to safeguarding practice is always non-negotiable.
• Flexibility to operate on a broad policy level as well as on a detailed case management basis.
• Experience of providing robust and professional advice to senior management and Board members.
• A thorough and up-to-date knowledge of employment law and good practice.
• Experience of creating and delivering value added training programmes.
• Ability to influence and collaborate with internal and external stakeholders.
• Ability to see the ‘big picture’ but be comfortable with being ‘hands-on’.
• Strong problem-solving skills, critical thinking and analysis.
• Capable of identifying and implementing ‘best practice’, including appropriate and innovative tools.
• Exceptional project management skills, able to handle multiple projects at any given time.
• Business-focused and strong commercial acumen.
• Able to achieve the commitment and consensus of the team, demonstrating a high level of credibility in the business.
• CIPD qualified or equivalent.

Additional Information: For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!

BaxterStorey Values:

• ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
• WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
• CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
• FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.