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- Tasks: Provide 5-star hospitality and create a welcoming atmosphere for guests.
- Company: Join BaxterStorey, a leader in innovative catering at Heathrow Airport.
- Benefits: Enjoy competitive pay, free meals, and extensive training opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Customer service experience and a friendly, approachable attitude are essential.
- Other info: Flexible hours, career progression, and a commitment to inclusivity await you.
The predicted salary is between 30000 - 30000 £ per year.
Location: Heathrow Airport, Terminal 5
Hours of work: 37.5 hrs per week
You will be required to work a combination of early and late shifts. The earliest start is 04:30 with the latest finish time of 22:30. All shifts are for 8 hours.
It’s important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times. For those of you who drive, free car parking is provided.
As this role is based at Heathrow Airport, you will be required to complete mandatory pre‑employment checks. These include providing 5 years of verifiable employment history, undergoing a UK DBS check, and, if you have lived outside the UK for more than 6 months, obtaining an overseas Police Clearance Certificate from the relevant UK‑based embassy.
Benefits include:
- 28 Days holiday, including bank holidays
- Birthday holiday
- 24 weeks' enhanced maternity leave
- Secondary Carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Access to an employee assistance programme
- Cycle to work scheme
If you’re looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! At BaxterStorey, our career opportunities span industries from retail fashion to motorsport within roles across marketing, people development, sustainability, supply chain and more.
We invest heavily in training and development to give our people the confidence and industry knowledge to push the boundaries of hospitality excellence. There is endless opportunity to climb the career ladder (at any age or stage of your career!), and we offer over 500 courses across our business, from NVQ qualifications to our award‑winning Chef Academy, supporting you whether you’re starting or developing your skills as a lounge host.
Whenever customers visit the British Airways Lounges at Heathrow Airport, you’ll be there as a lounge host to greet them with 5‑star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.
Job Description:
- To provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one.
- Greet customers warmly and create a welcoming atmosphere.
- Take orders accurately and efficiently. Serve food and beverages promptly, maintaining a high level of attention to detail.
- Handle customer complaints and resolve issues professionally and courteously.
- Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish. Clean and sanitise tables, counters, and service areas regularly.
- Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
- Assist in monitoring inventory/stock levels and report any shortages to the management.
- Maintain a positive work environment by fostering teamwork and cooperation.
- Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
- Adhere to dress code policies.
- Demonstrate excellence.
- Adhere to food safety and hygiene regulations to maintain a safe environment.
- Follow proper hand hygiene procedures and maintain personal cleanliness.
- Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.
Qualifications:
- Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Friendly and approachable demeanor, with a genuine desire to provide exceptional customer service.
- Ability to work well under pressure and handle customer complaints effectively.
- Willingness to learn and progress.
- Be honest and trustworthy.
- Team player.
- Respectful.
- Flexible.
- Adaptable.
- Possess cultural awareness and sensitivity.
- Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
Additional Information:
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.
Lounge Host - CCR Lounge in Hounslow employer: BaxterStorey Limited
Contact Detail:
BaxterStorey Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Host - CCR Lounge in Hounslow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BaxterStorey. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle pressure, as these are key for a Lounge Host role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, especially in hospitality, so show them you mean business right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Lounge Host - CCR Lounge in Hounslow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Lounge Host position. Highlight any relevant experience in customer service and hospitality, and connect your skills to the specific requirements mentioned in the job description.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BaxterStorey Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lounge Host role. Familiarise yourself with the key responsibilities like greeting customers, handling complaints, and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to handle the fast-paced environment at Heathrow Airport.
✨Dress to Impress
First impressions matter! Make sure you dress smartly and adhere to any dress code guidelines. A professional appearance will not only boost your confidence but also show that you respect the company’s standards and values.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like for a Lounge Host. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.