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- Tasks: Provide 5-star hospitality and create a welcoming atmosphere for guests.
- Company: Join BaxterStorey, a leader in hospitality at Heathrow Airport.
- Benefits: 28 days holiday, free meals, training opportunities, and discounts on high street shops.
- Why this job: Be the face of luxury service and make a real impact on customer experiences.
- Qualifications: Previous customer service experience and a friendly, approachable attitude.
- Other info: Endless career growth opportunities and a commitment to inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
Location: Heathrow Airport, Terminal 5
Hours of work: 37.5
You will be required to work a combination of early and late shifts. The earliest start is 04:30 with the latest finish time of 22:30. All shifts are for 8 hours.
It's important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times. For those who drive, free car parking is provided.
As this role is based at Heathrow Airport, you will be required to complete mandatory pre‑employment checks. These include providing 5 years of verifiable employment history, undergoing a UK DBS check, and, if you have lived outside the UK for more than 6 months, obtaining an overseas Police Clearance Certificate from the relevant UK‑based embassy.
Benefits include:
- 28 Days holiday, including bank holidays
- Birthday holiday
- 24 weeks' enhanced maternity leave
- Secondary Carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Access to an employee assistance programme
- Cycle to work scheme
Whenever customers visit the British Airways Lounges at Heathrow Airport, you’ll be there as a lounge host to greet them with 5‑star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.
Job Description:
- To provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one.
- Greet customers warmly and create a welcoming atmosphere.
- Take orders accurately and efficiently. Serve food and beverages promptly, maintaining a high level of attention to detail.
- Handle customer complaints and resolve issues professionally and courteously.
- Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish. Clean and sanitise tables, counters, and service areas regularly.
- Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
- Assist in monitoring inventory/stock levels and report any shortages to the management.
- Maintain a positive work environment by fostering teamwork and cooperation.
- Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
- Adhere to dress code policies.
- Demonstrate excellence.
- Adhere to food safety and hygiene regulations to maintain a safe environment.
- Follow proper hand hygiene procedures and maintain personal cleanliness.
- Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.
Qualifications:
- Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Friendly and approachable demeanour, with a genuine desire to provide exceptional customer service.
- Ability to work well under pressure and handle customer complaints effectively.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best.
Lounge Host - British Airways Lounges, First Class in Hounslow employer: BaxterStorey Limited
Contact Detail:
BaxterStorey Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Host - British Airways Lounges, First Class in Hounslow
✨Tip Number 1
Get to know the company culture! Before your interview, check out BaxterStorey's values and mission. This will help you align your answers with what they’re looking for, showing that you’re not just a fit for the role, but for the team too.
✨Tip Number 2
Practice your customer service skills! As a Lounge Host, you’ll be the face of the operation. Role-play common scenarios with a friend or family member to get comfortable handling customer queries and complaints like a pro.
✨Tip Number 3
Dress to impress! Make sure you’re dressed appropriately for your interview, reflecting the professional image of British Airways. A smart appearance can make a great first impression and show you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a simple gesture that keeps you on their radar and reinforces your interest in joining the team.
We think you need these skills to ace Lounge Host - British Airways Lounges, First Class in Hounslow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or hospitality. We’re looking for those 5-star vibes, so mention specific examples of how you've provided excellent service in previous roles. Tailoring your application shows us you’re serious about joining our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors. A polished application reflects your attention to detail, which is key in our line of work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture right there!
How to prepare for a job interview at BaxterStorey Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lounge Host role. Familiarise yourself with the key responsibilities like greeting customers, serving food and beverages, and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your ability to handle complaints professionally and maintain a positive atmosphere, as these are crucial for a Lounge Host.
✨Dress to Impress
First impressions matter! Make sure you adhere to the dress code policies mentioned in the job description. Dressing smartly not only shows respect for the interview process but also reflects your understanding of the professional environment at British Airways Lounges.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or what a typical day looks like for a Lounge Host. This demonstrates your enthusiasm for the role and helps you gauge if it's the right fit for you.