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- Tasks: Provide 5-star hospitality and create a welcoming atmosphere for guests.
- Company: Join BaxterStorey at British Airways Lounges, Heathrow Airport.
- Benefits: Competitive pay, free meals, 28 days holiday, and training opportunities.
- Other info: Flexible shifts, career growth, and a commitment to inclusivity.
- Why this job: Be the face of luxury service and make every guest's experience memorable.
- Qualifications: Customer service experience and a friendly, approachable attitude.
The predicted salary is between 28 - 28 £ per hour.
Location: Heathrow Airport, Terminal 5
Hours of work: 37.5 hrs per week. You will be required to work a combination of early and late shifts. The earliest start is 04:30 with the latest finish time of 22:30. All shifts are for 8 hours.
It’s important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times. For those of you who drive, free car parking is provided.
As this role is based at Heathrow Airport, you will be required to complete mandatory pre‑employment checks. These include providing 5 years of verifiable employment history, undergoing a UK DBS check, and, if you have lived outside the UK for more than 6 months, obtaining an overseas Police Clearance Certificate from the relevant UK‑based embassy.
Benefits include:
- 28 Days holiday, including bank holidays
- Birthday holiday
- 24 weeks' enhanced maternity leave
- Secondary Carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Access to an employee assistance programme
- Cycle to work scheme
Whenever customers visit the British Airways Lounges at Heathrow Airport, you’ll be there as a lounge host to greet them with 5‑star, BaxterStorey service. Friendly, confident and professional, you’ll be the face of our bespoke operation, making sure that delicious food and relaxation are available to every visitor.
Job Description
To provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one.
- Greet customers warmly and create a welcoming atmosphere.
- Take orders accurately and efficiently. Serve food and beverages promptly, maintaining a high level of attention to detail.
- Handle customer complaints and resolve issues professionally and courteously.
- Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish. Clean and sanitise tables, counters, and service areas regularly.
- Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
- Assist in monitoring inventory/stock levels and report any shortages to the management.
- Maintain a positive work environment by fostering teamwork and cooperation.
- Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
- Adhere to dress code policies.
- Demonstrate excellence.
- Adhere to food safety and hygiene regulations to maintain a safe environment.
- Follow proper hand hygiene procedures and maintain personal cleanliness.
- Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.
Qualifications
- Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Friendly and approachable demeanor, with a genuine desire to provide exceptional customer service.
- Ability to work well under pressure and handle customer complaints effectively.
- Willingness to learn and progress.
- Be honest and trustworthy.
- Team player.
- Respectful.
- Flexible.
- Adaptable.
- Possess cultural awareness and sensitivity.
- Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
Additional Information
For almost 20 years, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best.
Join us and bring your unique perspective to our team.
Lounge Host - British Airways Lounges in Hounslow employer: BaxterStorey Limited
Contact Detail:
BaxterStorey Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Host - British Airways Lounges in Hounslow
✨Tip Number 1
Get to know the company culture! Before your interview, check out BaxterStorey's values and see how you can align your experiences with their vision. This will show them you're not just another candidate but someone who truly fits in.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the lounge, think about scenarios where you might need to handle complaints or create a welcoming atmosphere. Role-playing these situations can help you feel more confident during the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that could give you an edge in your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at BaxterStorey. Don’t miss out on this opportunity!
We think you need these skills to ace Lounge Host - British Airways Lounges in Hounslow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Lounge Host position. Highlight any relevant experience in customer service and hospitality, and connect your skills to the specific requirements mentioned in the job description.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BaxterStorey Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Lounge Host at British Airways. Familiarise yourself with the key tasks like greeting customers, handling complaints, and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your friendly and approachable demeanour, as well as your ability to handle complaints effectively.
✨Dress to Impress
First impressions matter! Make sure you dress smartly and adhere to the dress code policies mentioned in the job description. A professional appearance will not only boost your confidence but also show that you take the opportunity seriously.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how the team fosters a positive work environment. This shows your enthusiasm for the role and your desire to grow within the company.