At a Glance
- Tasks: Serve food and beverages while creating unforgettable guest experiences.
- Company: Join BaxterStorey, a leader in the hospitality industry with a focus on exceptional service.
- Benefits: Earn £16.28 per hour, enjoy free meals, and access discounts through our Perkbox app.
- Other info: We support your development and promote a healthy work-life balance.
- Why this job: Be part of a collaborative team that values your growth and celebrates diversity.
- Qualifications: Passion for food and customer service; previous experience is a plus.
The predicted salary is between 16 - 16 £ per hour.
Compensation: GBP 16.28 - hourly
Company Description:
- Location: London
- Salary: £16.28 per hour. Overtime is paid at 1.25.
- 28 Days holiday including bank holidays
- Plus your birthday off
- 24 week’s enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you.
At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Hospitality Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a Hospitality Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!
Job Description:
- Service: serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed.
- Customer Service: provide excellent service by being attentive to guests’ needs at every point on their customer journey. Answering questions and addressing any concerns or issues in a friendly manner.
- Teamwork: collaborate with all colleagues to ensure the smooth flow of operations and support and contribute to creating an inclusive and safe working environment.
- Adherence to Regulations: comply with health and safety regulations, as well as any specific food service or catering guidelines established on location.
- Cleanliness: maintain cleanliness and hygiene standards in the kitchen and dining areas.
Qualifications:
- Have a contagious passion for food and/or customer service.
- You draw satisfaction from working within a collaborative and inclusive team environment.
- Ability to adapt to challenges and opportunities with a solution-oriented perspective.
- Previous experience in a similar role, especially in the food service industry, is often a plus.
- Some knowledge of food safety and sanitation practices.
- Works according to the BaxterStorey core values.
Additional Information:
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.
Guest Experience Host - Hospitality & Service employer: BaxterStorey Limited
At BaxterStorey, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and personal growth. With competitive pay, generous benefits including enhanced maternity leave, and bespoke training opportunities, we empower our team members to thrive in their roles while enjoying a healthy work-life balance. Join us in London, where your passion for hospitality will be nurtured, and every day presents a chance to create unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host - Hospitality & Service
✨Tip Number 1
Get to know the company culture! Before your interview, check out BaxterStorey's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their hospitality revolution.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest. Being able to share these stories will demonstrate your passion for providing exceptional service, which is key for this role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process. They might share what qualities BaxterStorey values most, giving you an edge over other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for joining the team.
We think you need these skills to ace Guest Experience Host - Hospitality & Service
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality shine through in your application. Share specific examples of how you've gone above and beyond to create memorable experiences for guests. We want to see that contagious passion!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in food service or customer care. Use keywords from the job description to show us you understand what we're looking for.
Be Yourself:We value individuality, so don’t be afraid to let your personality come through in your writing. Share your unique perspective and how it aligns with our values at BaxterStorey. Authenticity is key!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at BaxterStorey Limited
✨Know Your Stuff
Before the interview, make sure you understand BaxterStorey's values and what they stand for. Familiarise yourself with their commitment to exceptional service and inclusivity. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Passion
As a Guest Experience Host, your passion for hospitality is key. Be ready to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your dedication to creating unforgettable experiences and your ability to thrive in a collaborative environment.
✨Team Player Vibes
BaxterStorey values teamwork, so be prepared to discuss how you've worked effectively with others in the past. Think of situations where you contributed to a positive team dynamic or helped resolve conflicts. Highlighting your collaborative spirit will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities they offer or how they foster an inclusive work environment. This shows that you're not only interested in the role but also in growing with the company.
