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- Tasks: Lead and inspire a team to deliver exceptional hospitality at Lakeside Cafe.
- Company: BaxterStorey creates memorable dining experiences in beautiful locations.
- Benefits: Enjoy 28 days holiday, free meals, training opportunities, and discounts on high street brands.
- Why this job: Join a supportive, inclusive culture that values growth and celebrates diversity.
- Qualifications: Experience in multi-site management and a passion for food and customer service required.
- Other info: We welcome applicants from all backgrounds and encourage you to bring your unique perspective.
The predicted salary is between 36000 - 48000 £ per year.
Location: Lakeside Cafe & Theatre by the Lake
Salary: up to £42,000
Seasonal working pattern
Ideally located establishment on the shore of Derwentwater, in Keswick, the role will oversee catering operations at the Theatre by The Lake as well as the adjoining Lakeside Cafe and Terrace bar.
- 28 Days holiday including bank holidays
- Plus your birthday off
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our HAPI app; high street shops, holidays & cinema
- Access to employee assistance programme
- Cycle to work scheme
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you.
The ideal candidate will lead the team from the floor, building strong relationships and identifying key areas to drive sales and enhance the customer experience through the differing demographics they encounter. The role will be ideal for someone who has strong ideas and a will to implement them.
- Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
- Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
- Continually look to develop your team through mentoring, training, recognition, and empowerment
- Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
- Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance
- Drive Sales and customer experience throughout the year both peak and off-peak times.
Qualifications:
- Previous experience in a multi-site management role
- Have a contagious passion for food and customer service
- You draw satisfaction from managing, training, and supporting a team
- Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
- Excellent delegation and influencing skills
- Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
- Meticulous organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Excellent strategic thinking and critical reasoning skills
- Works according to the BaxterStorey core values
Additional Information:
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution!
BaxterStorey Values:
- ALWAYS VISIONARY: We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
- WHOLEHEARTEDLY POSITIVE: We are upbeat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
- CREATIVELY COLLABORATIVE: We embrace our differences to push creativity and we work together to be better.
- FOREVER CONSCIOUS: We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.
General Manager - Lakeside Cafe employer: BaxterStorey Limited
Contact Detail:
BaxterStorey Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Lakeside Cafe
✨Tip Number 1
Familiarise yourself with the Lakeside Cafe and Theatre by the Lake's unique offerings. Understanding their menu, customer demographics, and service style will help you demonstrate your passion for the role during any discussions.
✨Tip Number 2
Network with current or former employees of BaxterStorey to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams. Think of specific examples from your past experiences where you've successfully led a team to achieve exceptional results in a hospitality setting.
✨Tip Number 4
Showcase your understanding of key performance indicators (KPIs) relevant to the role. Be ready to discuss how you have previously driven sales and enhanced customer experiences, as this aligns with the expectations outlined in the job description.
We think you need these skills to ace General Manager - Lakeside Cafe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in multi-site management and customer service. Use specific examples that demonstrate your ability to lead teams and drive sales, as these are key aspects of the General Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your vision for creating exceptional customer experiences. Mention how your leadership style aligns with BaxterStorey's values, such as being visionary and positively collaborative.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in customer satisfaction scores or successful budget management. This will help illustrate your financial acumen and ability to meet business-critical KPIs.
Demonstrate Cultural Fit: Research BaxterStorey’s core values and reflect them in your application. Show how you can contribute to their inclusive culture and commitment to sustainability, which will resonate well with their hiring team.
How to prepare for a job interview at BaxterStorey Limited
✨Show Your Passion for Hospitality
Make sure to express your genuine passion for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for customers in your previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate and inspire your team. Highlight any successful initiatives you've implemented that improved team performance or customer satisfaction.
✨Be Financially Savvy
Since the role requires financial acumen, be ready to talk about your experience with budgeting and driving commercial performance. Bring examples of how you've successfully managed costs while enhancing service quality.
✨Emphasise Collaboration and Communication
BaxterStorey values collaboration, so be prepared to discuss how you've built positive relationships with clients and stakeholders. Share instances where effective communication led to successful outcomes in your previous positions.
