At a Glance
- Tasks: Serve food and drinks while ensuring guests have a fantastic experience.
- Company: Join a vibrant hospitality team in Southampton with a focus on inclusivity.
- Benefits: Earn GBP 13.45 per hour, enjoy 28 days holiday, and get your birthday off!
- Other info: Great training opportunities and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team where your passion for food and service shines.
- Qualifications: A love for food and customer service; previous experience is a bonus.
The predicted salary is between 27800 - 27800 £ per year.
Company Description
General Assistant - Hospitality & Front of House
Monday - Friday 31.5 hours per week Southampton
Compensation: GBP 13.45 per hour
- 28 days holiday including bank holidays
- Plus your birthday off
- 24 weeks enhanced maternity leave
- Secondary career leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Access to employee assistance programme
- Cycle to work scheme
Job Description
- Service – serve food and beverages to guests in a friendly and professional manner, ensuring that guests’ needs and requests are efficiently and effectively addressed.
- Customer Service – provide excellent service by being attentive to guests’ needs at every point on their customer journey, answering questions and addressing any concerns or issues in a friendly manner.
- Teamwork – collaborate with all colleagues to ensure the smooth flow of operations and contribute to creating an inclusive and safe working environment.
- Adherence to Regulations – comply with health and safety regulations, as well as any specific food service or catering guidelines established on location.
- Cleanliness – maintain cleanliness and hygiene standards in the kitchen and dining areas.
Qualifications
- Have a contagious passion for food and/or customer service.
- Draw satisfaction from working within a collaborative and inclusive team environment.
- Ability to adapt to challenges and opportunities with a solution‑oriented perspective.
- Previous experience in a similar role, especially in the food service industry, is often a plus.
- Some knowledge of food safety and sanitation practices.
- Works according to BaxterStorey core values.
Equity, Diversity & Inclusion
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aims for our workforce to be truly representative of all sections of society, ensuring each employee feels respected and able to give their best. To support our commitment, we have set an ambition to be recognised for having the most inclusive culture in hospitality.
General Assistant employer: BaxterStorey Limited
BaxterStorey is an exceptional employer located in Southampton, offering a vibrant work culture that prioritises inclusivity and employee well-being. With generous benefits such as enhanced maternity leave, bespoke training opportunities, and a commitment to equity and diversity, employees can thrive both personally and professionally while enjoying a supportive team environment. Join us to be part of a company that values your contributions and celebrates individuality.
StudySmarter Expert Advice🤫
We think this is how you could land General Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on BaxterStorey. Understanding their values and what they stand for will help you connect with them during your chat.
✨Tip Number 2
Practice your customer service skills! Since this role is all about serving guests, think of examples from your past experiences where you went above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Show off your teamwork spirit! Prepare to discuss how you've collaborated with others in previous roles. Highlighting your ability to work well in a team will resonate with their focus on inclusivity and collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at BaxterStorey.
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Show Your Passion:Let your love for food and customer service shine through in your application. We want to see that contagious passion you have, so share any relevant experiences or stories that highlight this!
Tailor Your Application:Make sure to customise your CV and cover letter to match the job description. Highlight your teamwork skills and any previous experience in hospitality, as we value collaboration and a friendly approach.
Be Yourself:We celebrate individuality, so don’t be afraid to let your personality come through in your application. Share what makes you unique and how you can contribute to our inclusive environment.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at BaxterStorey Limited
✨Know the Company
Before your interview, take some time to research BaxterStorey. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a General Assistant, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. Highlighting your passion for food and service will resonate well with the interviewers.
✨Emphasise Teamwork
BaxterStorey values collaboration, so be ready to discuss how you've worked successfully in a team before. Share specific instances where you contributed to a positive team environment or helped a colleague, as this will demonstrate your ability to fit into their inclusive culture.
✨Be Prepared for Practical Questions
Expect questions related to health and safety regulations, food hygiene, and cleanliness standards. Brush up on your knowledge of these areas, and be ready to discuss how you would ensure compliance in your role. This shows that you take the responsibilities seriously and are ready to contribute from day one.
